Avis : Omena Hotel Helsinki Lönnrotinkatu

C’était géniale !

Cet hôtel n'a pas de réception. Avant l'arrivée, il faut remplir un formulaire de pré-enregistrement en ligne, et l'hôtel envoie ensuite le code d'accès et le numéro de chambre. Le problème, c'est que le système de pré-enregistrement de l'hôtel dysfonctionnait, et impossible de soumettre mon formulaire, quel que soit l'appareil utilisé. J'ai envoyé un e-mail à l'hôtel, qui m'a assuré avoir résolu le problème et que je recevrais le code d'accès et le numéro de chambre à 8h le jour de l'arrivée. Or, à mon arrivée dans le centre d'Helsinki, je ne les avais toujours pas reçus. J'étais quasiment sur place et n'avais toujours pas reçu le code d'accès ; impossible donc d'entrer, ce qui était particulièrement frustrant par ce froid glacial. Je tiens à féliciter le service client de Ctrip. Après avoir contacté Ctrip, leur service client a pris l'initiative de contacter l'hôtel et m'a promis un remboursement intégral si l'enregistrement était impossible faute de code d'accès. Ctrip est vraiment bien à cet égard, ce qui m'a rassuré. En revanche, ils ne m'ont envoyé le code d'accès que deux heures avant l'arrivée, ce qui est inadmissible ; ils n'ont pas tenu leur promesse. J'ai attendu avec impatience pendant presque toute la journée. À noter également que l'hôtel est divisé en deux parties, A et B. La partie A est plus proche de l'entrée principale, et la partie B se trouve dans la cour intérieure. L'hôtel a une ambiance décontractée et jeune. Il compte de nombreuses chambres sur un seul étage, un peu comme un motel. Ce n'est pas un établissement haut de gamme, mais il est bien équipé, avec notamment un sèche-cheveux, une bouilloire, du café et du thé. Y passer une nuit ne devrait pas poser de problème.

This is a self-service hotel. A door code is sent to you before arrival. It's in a great location, with nearby restaurants and a convenience store across the street. Very close to Stockmann mall, Trams available about 2 streets away. I requested for tea and I found a generous amount of tea bags waiting for me. They also have a microwave, a mini fridge and electric kettle. The only problem was the bed. It wasn't comfortable for me. But if you are on a low budget, this is the best place to be.

Location was great. Beds were so comfortable and shower was great. Close proximity to food and groceries. Large space. Would recommend!

I booked on the day of my stay and I didnt get my check in details til 5 minutes past the check in...The 5 minutes is not the issue but no update from 8am to 4pm about check in was a real pain and worry

Our stay at Omena Hotel Helsinki was absolutely fantastic! The hotel’s self-service concept was seamless and convenient, perfect for our family trip. The rooms were clean, modern, and spacious, offering great comfort after a day of exploring the city. The central location made it easy to access Helsinki’s top attractions, shops, and restaurants. We appreciated the 24/7 accessibility and the hassle-free check-in/check-out process. The value for money is exceptional, and the quiet atmosphere ensured a relaxing stay. Highly recommend Omena Hotel for families seeking a stress-free, comfortable, and budget-friendly experience in Helsinki. We’ll definitely return!

lack of staff and initial room we were given had no ventilation and windows cannot be opened. have to make a call (where they stated charges applies) for a change in room. staff should check that ventilation and items are proper before assignment of rooms if it is supposed to be a contactless hotel. there is microwave though

I was happy to stay in hotel. Clean, smart . Good service. Good location. Thanks

It’s really nice place to stay. You won’t see any staff here. They provide unlimited teabags, coffee, sugar and cream. The only drawback is there’s no window we can open in the room.

Highly recommend theres alot of restaurant nearby

The hotel location is pretty convenient, close to City center. However come out the original reception or front desk, therefore come out checking it is quite inconvenient. You have to call a phone number there and give your information over the phone to obtain a pin code to get into the building and your room. Room is clean size is okay, however come out the worst thing is in the summertime there is no AC. There appears to be a thoroughly functioning fan. The room is humid and quite warm and uncomfortable.

The hotel location is convenient to most tourist activities. Travelers should take note there is no reception! You need to contact them in advance to share personal information for registration and get the door codes. I didn’t notice this but thankfully 2 nice furs gave me access to their courtesy phone. The room was large and clean.

I face some difficulties at check in because the staff gave me the wrong building. Except that, everything is fine.

The water’s tempreture in shower is not so warm, that makes me feel not so comfortable. But the location is neer the city center, it's convenient.