Premier Inn Hereford Holmer

This place is a disgrace. You can see the staff (who are lovely) do their best to keep the place clean and fresh but thats an impossible task when the building is so run down and so overdue a renovation. Worn, smelly and filthy carpets, mouldy bathroom etc., etc. It was grim. We cancelled our 2nd night as couldn't bear to stay any longer that absolutely necessary. PREMIER INN, GET YOUR ACT TOGETHER!

Staff is the best, so attentive, credit to the company 👌🏼 great location, breakfast was brilliant, room was spotless and bed was incredibly comfortable, great nights sleep as in the advert. 24 hour reception - there is always someone on the desk to help!

Poor Hereford Holmer Premier Inn - it’s doing everything it can to make it’s guests comfortable given the price point we are working at here. ‘The Social’ has clearly been recently fitted out in an attempt to make up for the loss of the amenity that was the associated pub (closed) on the site. The food was very basic, but hot and served with some care which was unexpected - in fact the staff generally really do show they care and they didn’t seem short staffed when we visited. I am grateful to the reviewer who mentioned the pot holes at the entrance (be careful!). I hope a decision is made soon about the pub and the outside environment because visitors and staff alike deserve better than to stay/work in these conditions anything other than short term.

Overall the stay was pleasant. Almost all the staff were absolutely lovely and willing to help whenever needed, breakfast was good too. However one member of staff appeared rude on arrival, think the name was Sam, and seemed to speak to staff the same way too, which my partner and I agreed wasn’t very nice to witness, if this had not happened we definitely would’ve rated a 5/5.

I'm usually impressed with the Premier Inn brand as it is consistent and the beds are always comfortable. On this occasion, the bed was the only really good thing: everything else was tired and not 100% clean. Criminally, there were no power sockets by the bed and these were only provided on the opposite wall. Come on guys, this is 2025! Bedside light on one side didn't work. The shower was difficult to control and not the thermostatic type. So I endured both scalding and cold water as the neighbouring rooms used theirs. The heater was rusty and the activating thermostat so noisy that it was impossible to sleep with. Left it off. Oh, and the bathroom fan was completely inadequate. The mirror never cleared. Generally, everything seemed tired (including the carpet). I'll still use the brand, but this one desperately needs a refurb.

The room we initially entered smelled of cigarette smoke, however when we informed the reception staff they promptly moved us to a different room. The room itself was clean and the air conditioning meant it was cool and not too stuffy during the night. The bed was comfortable and there wasn't too much outside noise. Although the breakfast was tasy - we went down for breakfast an hour before close and ordered our vegan sausages and bacon - however when we went up to get other cooked items (beans, tomatoes, mushrooms, hashbrowns etc), everything was empty. We then had to wait 15 minutes for the other items to be cooked which meant our sausages and bacon had gone cold. It would have been better if the items were replenished when they started to go low instead of asking us and others at breakfast if they wanted more, as you then felt bad for asking even though you had paid for it. One last thing to mention - there is a massive pot hole as you come in/out of the car park so be careful!