Howzit Hostels Hawaii

I state that I have traveled far and wide around the world and I have never found myself as bad as in this place. Let's start from the beginning, as usual I book through *********** and I receive instant confirmation of the reservation after paying for the first night of the 4 booked (the other three I would have paid upon my arrival as written on booking). 5 days before my arrival I received an email from the hotel saying that they would have canceled my reservation if I had not immediately paid the full amount and that they have never received the deposit for the first night, so I immediately call the structure and even reluctantly I go to meet him by paying everything to avoid problems even if once you have the confirmation from the booking you are not required to do anything more !!!! In the next email they confirm my reservation and say that the door of the hostel is open from 9am to 9pm. On the day of my arrival my flight is delayed by 2 hours and I arrive at 9:30 pm at the hostel certainly not my fault. The doors are closed and nobody opens me, I call 10/15 times and NO ONE ANSWERS ME. In short, if anything happens they don't give a damn about you and LEAVE YOU OUT. They have absolutely no respect for the customer. The next day I explain what happened and I am told that it is my fault and that after 9 they no longer care about you. (Of course since I had already paid) The guy from the reception (the only really nice person) tells me that he will ask the manager at least for the refund of the first night but the manager obviously refuses categorically. Not to mention the rooms with ALL THE WINDOWS BROKEN AND THAT DO NOT CLOSE with the ensuing noises and everything that can enter, the shower and everything else dilapidated abd dirty. TERRIBLE EXPERIENCE ABSOLUTELY AVOID COMING HERE.