Naay Boutique Hotel Holbox

(SEE PICTURES) NAAY is a boutique hotel in the way that they offer a highly specialized product encompassing poor customer service, a complete lack of customer care and a half flooded hotel. Day 1: Arrived at 2pm with a group of 4. Front desk stated check in time was 3 pm. Waited for the front desk girl to finally put down her cell phone at 3:30pm to let us know we could use our rooms. Arrived to a room with no hand soap, a broken safe, a jammed open bathroom window, stained sheets and flooding behind our building. Wife and friends are not happy. Decided not to complain and attributed it to "Island life". Day 2: Room has not been cleaned. Advised the front desk that we would like our room cleaned. Front desk advised us to hang a "please clean our room card" on the door. This card is non existent, never provided to us (even after the complaint) and was not seen on any other door on the property. "Island life" is now out the broken window. Night 2: Arrived back at the hotel around 9pm. Both of our wrist bands no longer unlock the hotel room door. This took an hour for security to attempt to figure out. Eventually they gave up and gave us key cards. Day 3: Room still has not been cleaned. Spoke with the general manager Roberto on 3 separate occasions throughout the day to make sure someone could at least change towels, make the bed and take the trash out. Roberto advised me it would be cleaned in 30 minutes...this never happened. Night 3: Arrived back to a room that still has not been cleaned or even picked up. Went to the front desk and was given 2 trash bags, some towels and a roll of toilet paper. Was advised to clean our room and set it outside the hotel room door for staff to collect. Things to note: This hotel is at the furthest point from the town and is in a flood prone area. The back half of the hotel grounds were under water and all roads leading to the hotel were unwalkable due to waste deep water in placed. You will spend $400-$500 pesos each way on taxi's as they have to off road and traverse massive water crossings. 75% of the time the taxi's in town will refuse to take you to your hotel as they are concerned about getting stuck....we had 2 taxis sink and had to help them get out. $30 USD one way each time, glad I have off roading experience to assist in recovery. You are able to walk the beach to town. This takes 30 minutes and covers sand, rocks, jungle, barb wire and crossing private properties. I wouldn't stay here again if it was free. 2 stars were given due to SOME staff being very helpful. Shout out to Miguel at the front desk and the entire restaurant staff for being great.

Beautiful hotel with stunning architecture! The boutique nature of the hotel means that you get amazing service that feels personalized in a modern yet cozy hotel that feels very private. Make sure to check out the nearby “Holbox Magico” beach club, lying in a hammock while drinking a cold corona is a fun time!