We were so excited to finally have a reservation for a Wigwam room at the Wigwam Motel. This reservation was confirmed via email and again twice by telephone the day before and the day we were to arrive. We advised we would be arriving late (around 8 p.m.) as we were coming from LA. There was no problem, we were told. When we arrived, the front desk young woman at first wasn't even around. We walked around for about 15 minutes before she finally returned to the dark office. When we said we were checking in and we had a Wigwam reservation, she stated that was impossible because there weren't any left. I gave her our reservation number and she checked it. She stared at it for awhile and then went to the office and pulled out a book, looked at it and then stated, "I don't know how this happened. Your reservation is here but your room was given away. This isn't supposed to happen. Your reservation is right here." She then offered us a motel room for the same price. We refused. She then offered a full refund and the motel room for $50 and we again refused. We wanted to speak to a manager to find out what happened and she said one wasn't available. We started to try to find other hotels within a 30-40 minute drive and she said she'd just refund the room and comp us the motel room. Since it was now getting late and we had been on the road and in traffic all day, we took it. We should have refused it. The room she gave us was a disaster. By the time we had looked at the room and returned to the front desk, everything was locked up and she was gone. Look at the attached pictures: Extension cords running multiple appliances from across the room, electrical tape keeping a window closed, water stains and damage to walls and ceiling, fixtures that wouldn't even be acceptable in a third rate trailer park...the list goes on and on. We seriously considered sleeping in the car but we were so tired. There was no one in the office when we left in the morning, so we left the keys in the room. Everything about this stay was a complete disgrace.
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