Hotolos Hollywood

The hotel was awful, pictures images on the website does not match the actual hotel. The bed mattress is so soft that felt like you lying on the air mattress. The blanket and room smell terrible. and the reception is not professional or courteous at all. Staffs sometime does not answer the phone during business hours at all. I would never pick this hotel again!

good location...hotel was ok..difficult to get basic TV to work... bar on premises but no bartender...very basic continental breakfast...

Room was rough looking. Had a new tv! I had to program it and connect it to the WiFi no cable. Room needed cleaning. No hangers.

Our family reserved 4 rooms for Friday night at the start of spring break. Our flight was due to arrive after 11:30 pm so we called the front desk to let them know. The staff person said they would wait until midnight for us. We split up as soon as we landed so that two of us could make that deadline and check in for the whole group. When we got there, the front office/entrance was locked and dark. We called the "emergency number" posted on the door but no one answered, nor responded to our voicemail. We were stranded! We had 10 people ranging in age from 12 to 83 years old. It was awful. We ended up spending the next hours calling hotel after hotel, getting more and more anxious, because everyone was booked. We hold Hotelos responsible for this and the staff who told us directly that they would be available until midnight. We hold Hotelos responsible for posting an emergency number to which no one responded. We hold Hotelos responsible for the additional money spent on transportation. We were not the only people in this situation that night. Please be aware that a late check-in is absolutely not possible and the staff are likely to make promises they will not keep.

Very terrible experience staff very rude looks like they are very selective to interact with costumer very horrible service never going back again👎👎👎

I did not stay my reservation could not be found that day I have been waiting a week for my refund. I stay almost monthly at this hotel using ********** and I am very disappointed with both. I need my refund asap

Good hotel overall, but the advertised restaurant was non-existent and there was no coffee at the "coffee bar" in the morning--at 7:30 anyhow.

The staff and pool area was great. The room was terrible! The door sticks so bad you can barely get it open. The toilet wouldn’t flush, had to have maintenance come fix it 1hr later he came, but by then I fixed it myself. After they fixed it it flushed about three times and now it’s not flushing again. The Wi-Fi is terrible as you can barely make it through 10 mins of a 30 min show without the TV freezing intermittently or for hours and you have to walk to the reception area to have maintenance reset the modem or whatever he did because there’s no phones in the rooms to call them. I’ve never stayed in a hotel that didn’t have a phone in the room. There were fleas in the bathroom as well there were only three that I found but three too many! There is no food on sight at all, not even a bag of chips, nothing. The rooms were damp/musty as well as the beds. I do not recommend this hotel!