The Palms

Let me start by saying that this property is not what you expect, booked for the palms, but once you get there they will send you to another building (whatever is available) they own half of the properties around there, so they will give you the first room that comes up available around. Once you are able to find a parking spot that you pay for daily and it’s not assigned, you get to the room, the only word I can use is NASTY. From the floors, bathroom, kitchen, sheets, blinds on windows (broken locks) felt very unsafe, traveling with 2 kids, kitchen utensils, there was only one plate to use, needless to say we didn’t use anything in the kitchen, we had to wear flip flops constantly. Bathroom felt like it was going to come down on us, the shower faucet fell off and scratched my daughters back and made her bleed. Never had the room clean in the 4 days we stayed, not fresh towels, not a sweep, no garbage taken out..if you are close to the beach as much as you clean yourself, you always bring sand in with you. They charge you for ice outside their main office, which is staffed by a bunch of untrained and uneducated people, rude and very hard to understand, secretly talking to their peers while you are standing in front of them. Also got charged extra for a late check out, which we paid in advance and the next day they deactivated the card to the room and got locked out, had to walk there again and get it reactivated. Pay a bit extra and stay elsewher.PLEASE DO NOT STAY HERE!!!!!L

Stayed here in 12/20 and Randy befriended us. Told us to skip other booking sites and go directly to him to save money. We did. We get to Florida on our Family vacation 2 days after Christmas and Randy says he’s sorry but he had double booked our stay. After a couple of hours he provided us a ph# for the holiday inn as an effort to help us find a place. We found our own place that cost us $500 more and one night less. After 4 days of promising our money back it finally came. He told us he’d make things. Right with us, he did not. This was his error and he made zero attempts to square up any of the difference with us. When confronted he hung up on me. Do not rent or book with this place or Randy. You will regret it! Scammer!