Laguna Blu Beach

Had a great stay! Got an apartment better then I booked! Very clean! Great service! I would definitely recommend and book again!

This hotel is not looking for repeat customers. From the moment you arrive you are greeted with a long wait with no apologies. You are squeezed into a tight corridor of other weary travellers trying to check into rooms while the hotel staff attend to the phones seemingly indifferent to the needs of the customers. The room was promised to be full of cookware and kitchen utensils. There were none to be found. Eventually two days later after repeated requests we received a box with 2 cups,2 plates 2 pots etc. The issue was I booked a room for three. Then we discovered the microwave was broken another 4 calls later and 2 days our microwave was replaced. The bikes are rusted out. One of the tires were flat and one the chain kept popping off again no empathy or apologies from the staff in the product they are providing. Despite this we inquired about moving to the blue swan and extending our vacation for a month...however no one got back to us despite me leaving my contact information. So we decided to leave as my frustration with the level of service exceded my wish to be close to the beach...While we were there one of the pools was closed down by the health department and also when we were having breakfast the florida health department arrived and the breakfast was moved the following day. I really think with the way they are running this business they are not looking for repeat customers just hoping new customers will keep coming look somewhere else...