Byfords

Couldn’t have asked for more! We stayed for one night for my boyfriend’s Birthday. Our room (No 7) was amazing! So clean & nicely decorated. Felt like we were waking up in a cosy room in a house not a hotel/B&B. Tea/Coffee/Hot chocolate & biscuits all a really nice touch which we made the most of. Our dinner was really lovely & our breakfast was amazing!! We found all of the staff so helpful & friendly and we honestly couldn’t have asked for more for our stay.

We stayed for one night as a ‘Just Married’ wedding gift from our family. Everything very pleasant on arrival and the complimentary drinks were very much appreciated. Room was gorgeous and clean. Breakfast was also very good. We had zero complaints … until checkout. It was a different member of staff on the morning we checked out. We asked to settle our bill with cash (as we had been gifted some money from our wedding) but this was an issue. She went to ask someone something but then informed us they do not keep change in the building so cannot take our cash - which we cannot believe - we only needed £20 change! We were instructed to pay by card and then told to take ourselves to a local post office to deposit our own money…. Literally as soon as we mentioned paying by cash the member of staff was flustered and made the whole experience bizarre. Madness for an apparent ‘5 star’ location! It was awkward and we felt uncomfortable. It has left a sour taste in our mouth and we will not consider a return stay in the future. Make sure you don’t take cash if you plan on going!

We booked specific room for a special occasion, on arrival at 4.30 we were told our room was not available due to building works and we would be in a self-catering apartment called WELD across the road. This was very unsuitable as it had a narrow winding staircase to the bedroom on the first floor mezzanine the toilet was on the floor below, we are 80+ and disabled! We went back to the hotel and explained the difficulties but nothing else was available. I think they thought they were doing us a favour and this was an upgrade, as they are all young they didn't appreciate the difficulties, plus my husband had had an operation on his foot. We asked to speak to a manager but was told she was on holiday, given her name and told to phone the following week. We were given an incorrect name but spoke to Laura who said she would talk to the overall manager the following week and call us back.- no call ever came! She offered us 20% discount for a nights stay but as we live a 3 hour journey away this was unacceptable. We were given £100 off our total bill but this does not compensate for the difficult days we experienced. I will also point out that the information on the WELD apartment is incorrect as they advertise an en-suite shower but it is on another floor abd a hotp tub that is in fact a bath with jets. There is NO notice to say it is unsuitable for anyone with high blood pressure, a heart condition or pregnant. There is also NO notice to say that the induction hob should not be used by anyone with a oacenaker. Overall what should of been a special few days away was fraud with difficulties