Avis : OUTRIGGER Waikiki Beachcomber Hotel

Réponse de l'établissement: Aloha Xiaoposhu,Mahalo for taking the time to share your thoughts. We’re sorry to hear that your experience did not meet your expectations, especially compared to your stay on the Big Island.We appreciate your feedback regarding the location and quality, and we take your comments seriously as we continually strive to improve our guest experience.

Réponse de l'établissement: Aloha valued guest,Mahalo for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found great value in our hotel. It’s especially rewarding to know that our team’s kindness and the daily room cleaning made your visit even more enjoyable.We look forward to welcoming you back to the OUTRIGGER Waikiki Beachcomber Hotel for another memorable stay!Mahalo,OUTRIGGER Waikiki Beachcomber Hotel Management

Réponse de l'établissement: Aloha knykny,Thank you for sharing your feedback. We’re glad you enjoyed our convenient location in the heart of Waikiki. We appreciate your note regarding the evening noise and amenities, your comments help us identify ways to improve the guest experience. For future stays, our team is always happy to provide additional amenities upon request. Mahalo for your insights, and we hope to welcome you back for a more relaxing visit soon.Mahalo,OUTRIGGER Waikiki Beachcomber Hotel Management

Réponse de l'établissement: Aloha,Mahalo for taking the time to share your feedback. We’re glad to hear that you found our staff friendly and enjoyed the shampoo and conditioner provided in your room.We appreciate your comments regarding the bathroom amenities. Your feedback is valuable and will be shared with our team as we continually look for ways to improve the guest experience.It’s wonderful that our location worked well for your visit to see Cirque du Soleil, and we hope to have the opportunity to welcome you back for another convenient and enjoyable stay in Waikīkī.Mahalo,OUTRIGGER Waikiki Beachcomber Hotel Management

Réponse de l'établissement: Aloha!Mahalo for your wonderful feedback! We’re thrilled to hear our location made it easy for you to explore Hawai‘i efficiently, it’s one of the things we love most about being in the heart of Waikiki!It means the world to us that we’ve become one of your favorite hotels. We can’t wait to welcome you back on your next island adventure!Mahalo,OUTRIGGER Waikiki Beachcomber Hotel

Réponse de l'établissement: Aloha Rumi,Mahalo for your wonderful review!We’re delighted to hear that you enjoyed our quiet and relaxing atmosphere despite being right in the heart of lively Kalakaua Avenue. It’s great to know you appreciated the easy beach access and had many enjoyable happy hours at the stylish Hawaiian Aroma Café by the pool.We look forward to welcoming you back soon for another fantastic stay at the OUTRIGGER Waikiki Beachcomber Hotel!

Réponse de l'établissement: Aloha,Mahalo for your feedback and for highlighting our great location. We sincerely apologize for the inconvenience caused by the extra charges during check-out. We're glad to hear that our team were able to resolve the issue and complete the refund.Your experience is very important to us, and we appreciate your patience throughout the process. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

Réponse de l'établissement: Aloha Ka ki,Mahalo for sharing your feedback. We’re glad to hear you enjoyed our convenient location and proximity to shopping and dining. We sincerely apologize for the unpleasant odor near the elevator area. Your comments have been shared with our team so we can address this promptly and ensure a more pleasant experience for all our guests.We hope to welcome you back to the Beachcomber in the future for an even better stay.Mahalo,OUTRIGGER Waikiki Beachcomber Hotel Management