Worldly770
4 juillet 2025
This place has poor management!!! I called on the afternoon of July 4th, and was told they had one room left - Rm 19 on the first floor - with two queen beds. I made a reservation, verified my credit card info, and was told that the front desk would be open until 11 pm. I was visiting my relatives at Rushford Lake, and my cousin was going to split the room with me. When I got there at 10:30, the woman at the front desk said they gave my room to someone else, and that I was switched to a room on the second floor with a single king bed. I was not happy because this messed up my plans, so I left. I don't think it's cool to take a reservation over the phone and then change it without notifying the guest ahead of time. When I first called, the woman told me they had one room left (Rm 19), so it didn't make sense that they were trying to switch me to another room. In all fairness, I think if they're going to do that to someone, they should offer them a discount.
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