Quality Inn & Suites West Chase

Absolutely horrible no hot water and the hotel took our money plus a deposit without telling us! We found out other guests checking in we're leaving we did not even take our luggage up and immediately demanded refund. The clerk said he processed refund d to Trip.com and I would have to get them to call them and get refund!!!! I have made several calls and still NO REFUND and they have had our money for 5 DAYS!!! AL.OST A WEEK I AM MORE THAN DISSATISFIED AFTER I IMMEDIATELY CANCELED THE BOOKING, THE DENIED THROUGH THERE APP PROCESS AND MADE A OTHER BOOKING AT SAME HOTEL SAME DATES ETC. I DID NOT ASK THEM TO DO SO. UPSET BECAUSE PHONE CUSTOMER SERVICE SAID THEY WOULD CONTACT HOTEL AND PROCESS THE REFUNDS AND MONEY FOR INCONVENIENCES THIS JAS CAUSED. we were immediately put in a safety concern and monies tied up, we had traveled for a very important family event with children !!! Can not be without hot water! The property was in Houston and not getting hot water from Thursday til Monday!!@@@ we could not find any rooms after 5 hotel due to Rodeo going on in Houston! We were there for wedding!!!!! Excuses and the run around if you want this! Book with Trip a d pick Marriott Quality Inn in Houston Tx Westchase!!!! Very unsatisfied travelers!!!!! Sylvia & Chip Gray

完全沒有熱水可以洗澡 服務人員態度非常惡劣 早餐非常陽春 入住體驗非常差 絕對不會再住

天呢，一條街的距離，住baymont 切記！本想這次換着體驗下，歷史最糟糕體驗。 首先，電梯壞的，預訂並無提示，換了酒店才知道他們電梯壞一年左右了…這麼久為什麼不修或者預訂告知？ 然後，因為退不了定的不能取消，自己也特別累了，住了一樓房間想着湊合一晚，但是！早上拉開窗簾那一刻我發現窗户是木板釘起來的！！難怪晚上聽到聲音，作為女生出行，到現在都後怕，且進屋沒被告知，早知如此，無論如何我也不可能住！！！ 再者，浴室失修的樣子，浴缸看着臟，下水沒有遮擋一個洞帶着綠色，黴？銹？ 整晚和衣而睡。 太糟糕了 最後，或許是看錯，但是這個地方許可學生樣子情侶入住，旁邊酒店確認的，也就是説，德州許多酒店是禁止21以下或18以下入住的，且入住名字是需要和登記一致，這個地方看起來有年輕人入住，作為一名家長，我感覺需要評論一下。 前台儘量在幫忙儘管英文不是很好，但是天吶，這個地方居然這麼舊未修繕還營業，問題是價格和隔壁一樣啊！！在休士頓太多選擇了！

酒店還是很乾凈整潔，Widi速度也挺好的，就是沒有燒水壺，沒有礦泉水，如果服務能更好一點就很完美，設施還可以

worst hote i've checked in by the moment. When we fisrt entered the room found just one roach, but after a little walk and then came back we found way more roaches and they were everywhere on the bed, doors, sink, restroom

Couldn't stay the whole night was a lot of bugs in the room, I left before check out very friendly staff just couldn't deal with the bugs

My room had roaches, the hot water didn’t work, the heat didn’t work, and the breakfast was scarce.

There was a few things wrong like the remote not working for the tv( not a big deal), there was no cold water coming out of the sink in the restroom, the swimming pool was closed and we had roaches in our room. My cousin had her own room and her tv remote wasn’t working either, she was told by the front desk to use her phone to watch tv lol. Definitely not staying there again.

Very friendly staff which was the best part of my stay. Room size was great but it was a bit stuffy in there air wise, even with the ac on.