X Hotel Brunswick Square

Excellent emplacement. Chaleureux et propre. Wi-Fi gratuit. La chambre était spacieuse. La salle de bain était vieille et aurait besoin d'être rénovée. Un peu grinçante, on entendait les autres clients depuis leur chambre. Dans l'ensemble, un séjour agréable et un excellent rapport qualité-prix.

Worst place to stay. No wardropes thin walls bed was leaning down wands very uncomfortable. People in other room had garden part woke us up at 3am till 6/7am. No air con. No prober receptionist. No breakfast. 

I had to find somewhere at short notice following problems with a house move and this place seemed like a reasonably priced & convenient option. However I am now wishing I had read the reviews here before I booked. I too had to provide a further deposit when I arrived, which hadn't been mentioned in the Agoda booking process. I then had to send a picture of my passport via Whatsapp, despite having the passport with me. I am now worried that they may now use these to scam me out of more money. The room failed to live up to the description in the advertising. There was a TV but it was fixed to the wall and the lead didn't reach the power socket so not useable. The WiFi worked in the foyer but not in the room. I tried to contact someone from the hotel staff about these issues soon after I arrived, but they had clearly all left for the night by then. In addition to these issues there were no plugs for either the hand basin or bath, and no bathroom mirror, so that made shaving & brushing teeth difficult. The bath has very high sides and there were no grab rails making climbing into and out of the bath risky - particularly for older, less agile guests. Furthermore when I returned to the hotel later in the evening I found all the other guests were in the foyer as the fire alarm had been activated. Some were trying to reset the alarm panel while others were trying to contact the hotel staff, but again to no avail. The walls seemed very thin so I could hear people arguing in the next room and also people moving about upstairs. The bed was moderately comfortable and the kettle worked but otherwise it was a very poor experience. I would have liked to raise some of these issues with someone from the hotel staff when I left ("checked out "!) in the morning, but again there was no-one to be found. Surprised that a place like this is a) allowed to operate, and b) able to operate through supposedly reputable sites & apps like Agoda.

Booked a superior double room. Upon arrival we were given instructions on how to access our room. We were directed down some crooked steps to a basement door, to which we entered. We found our room and accessed via key safe on the door. The room was disgusting, the bathroom was a dangerous and again, dirty place. When informing the hotel via whatsapp, They do not have anyone at the hotel at all. We were told they had made an error and we had been booked an apartment not a room. They did nothing to rectify the issue and we were told if we leave in 15 minutes we would get a refund. We then had to find somewhere else to stay, costing well over the amount we would have paid as it was Valentines weekend. I have attached images.

The room was disgusting , no words can describe the room , cold , damp paint coming off walls, the curtains were hanging off Carpet dirty A nightmare to get in the place and than had to pay more money as deposit on arrival We refused to stop at this room , photos on late rooms did not display these rooms We checked out immediately and booked else where

Be cautious with this company. They are scammers. Through Airbnb, they rented us a house in Malta that was completely different from what they advertised in the photos online. Instead of a nice house, we got an old, dirty, and shabby one. The house was filthy, with cobwebs, moldy olives as kitchen decor, no working internet, and no hot water. They charge extra for everything. They are thieves.