Lilla Rainforest Retreat @ Hulu Langat

I came with my family for a weekend gateway. We stayed at the Penghulu. The curtains were not well managed, the level 1 toilet was flooded the entire time, the internet was down and no tissue paper was provided in the living areas. I do believe the management can improve in the cleanliness, room presentation and water system. But i must acknowledge the kind services and attentiveness of the resort staffs. Thank you for attending to us promptly.

Location: Good – only 30 to 45 minutes from Kuala Lumpur. Facilities: Satisfactory. Cleanliness: Needs improvement. Larger rubbish bins should be placed near the rooms, as some guests leave trash on the ground when bins are full. Surroundings: Suitable for family and friends gatherings. Breakfast: Needs improvement.

I had an average experience at this hotel. Unfortunately, I was assigned the wrong room type and ended up with a cheaper room compared to what I had paid for. Additionally, the surrounding area doesn't have much to offer in terms of attractions or amenities.

Nice place

Lokasi : dari jalan besar ke Lilla Rainforest Retreat 2km.Jalan yang nak sampai tu agak teruk sikit.betul betul hujung baru jumpa.malam kalau nak keluar makan perlu keluar balik ya..dah masuk dalam tiada kedai makan. Check in : 3pm - receptionist okay siap tunjuk bilik di mana. Bilik : Family Room luas dan selesa. ada kipas dan aircond di living room dan setiap bilik. bilik 1 ada 1 katil queen & 1 katil single.bilik 2 ada 2 katil single. Living room luas juga.kalau bawa toto/tilam angin boleh la ramai ramai tido lagi. Ada meja makan 4 kerusi. Bathroom : besar..cuma air sangat slow.ni kena bersabar.. Ada : tuala,ubat gigi,kopi segera,gula,cawan,air mineral kecil & cerek elektrik. Tiada : tv,peti ais,line telefon dan internet. so memang tak boleh nak call,whatsapp,tengok social media dan apa apa sahaja yang perlukan mobile data. Arah kiblat tiada di bilik,jadi perlu tanya receptionist juga. Wifi : ada di lobby sahaja. Swimming Pool : Besar dan ada 2 slide. air datang dari sungai.super sejuk.. boleh mandi dari pagi sampai malam.malam ada lampu. kalau tak nak mandi di swimming pool, tepi tepi anak sungai pun boleh mandi juga. tengok tempat juga la..sebab ada batu batu kan. Suasana : sejuk,tenang dan mendamaikan. sebab tak boleh guna fon jadi memang healing dengan alam sahaja 🌸 boleh dengar bunyi air sungai mengalir dari bilik. BBQ : boleh tapi ada bayaran untuk bbq pit.perlu sediakan sendiri yang lain lain tu. Sarapan : 8-10 pagi sahaja di hall utama (sebelah swimming pool)

Horrible management for this retreat resort. Starting with the room,the smell from the ground was super bad ,bathroom seat was rocking and dirty didn't wash properly. Aircorn was super noisy and that spoily our sleep. Good thing is they allow bringing our own bbq pit n meat which is the only thing I enjoyed. HQ promised on a movie night and I approached the staff,he mentioned barang takde la baru order. After 10mins of showing anger,suddenly the projector n laptop was on and my wife requested for this while booking a week ago with the type of movie she wanted yet not fulfilled,at last we changed ourself. After spoiling our day 1,day 2 was the main highlight. We were told breakfast is from 8 to 10am. We were seated at the hall waiting for breakfast n guess wat? Breakfast was nothing. Only overnight kaya which was frozen and smelly with a loaf of bread. We confronted the staff and he said not sure why the vendor didn't send food today. He then called 1 staff and they were still sleeping !! My wife than msjd the HQ number asking for clarification and guess what again? They didn't reply her at all. I than used my mobile num and tried to msj them pretending to enquire about the rates and they replied. N I did mention my wife is msjing n you have not replied and their answer was can I get her number. Come on guys u want business u should treat your current customers well. Or else no one will recommend your stay. I was looking to celebrate my wife's birthday in this resort but after this I would never recommend this offer to anyone. I saw in the reviews breakfast was nasi lemak,meehun n kuih2 but after 2.5 hours waiting,at 10.30am breakfast was thosai n roti canai. Management didn't reply back to me or even my wife after we complaint. Imagine it was only me n my wife,n another lady in the resort having 32 rooms,despite all the issues faced, no room upgrade or even a sorry while checking out. Please think 10 times before even going here. Location was nice. But nothing else at all. I cant Attached a video in this as it is showing error but it was provided to the management at 9.30am no breakfast and we had breakfast at 10.35am