Hampton by Hilton Hulunbuir Hailar Street

Very comfort and cleanliness hotel. Convenient to restaurants and supermarkets.

We checked into the hotel fairly late, around 8–9 PM, and were pleasantly surprised when the receptionist informed us that we had been upgraded to a higher room category—something we truly appreciated. However, upon entering the room, we were immediately hit by a strong cigarette smell, which was disappointing given that this is a non-smoking room. We informed the front desk and requested a room change, but our request was flatly denied with the explanation that the hotel was fully booked. We couldn't help but feel that this particular room had likely been complained about by previous guests and, with no other options available due to our late arrival, it was passed off to us under the guise of an "upgrade." To their credit, the receptionist did offer to send a housekeeping staff member to address the issue. Shortly after, a lovely housekeeper named Zhang Li Jie arrived. She was incredibly kind and proactive—wiping down furniture and mopping the floors in an effort to remove the odour. While the cigarette smell still lingered slightly the next day, her efforts made a big difference. Speaking with her during the process was a highlight of our stay—her warmth and professionalism truly turned a negative experience into something more bearable. If not for her, our entire impression of the stay might have been ruined from the start. On a more positive note, breakfast was delicious, and overall, it was still a decent stay—though we did joke that our lungs took a bit of a hit sleeping in that room.

Friendly Staff: The staff were welcoming and made check-in easy. Smooth Check-In: Checking in was quick and hassle-free. Easy Commute: Though not downtown, getting to the center was simple with Didi. Yummy Breakfast: Enjoyed a tasty breakfast with a good variety. Big Room, Everything I Need: The room was spacious, and it had all the amenities I needed. Overall, a great stay. Minor drawback: Despite being a non-smoking room, some guests were still smoking inside, leaving a lingering cigarette smell. It would be beneficial for the hotel to allocate smokers exclusively to designated smoking rooms.

Very good hotel, room are big and clean. Breakfast is a must.

The best hotel in Hailar! Very nice and clean room, great breakfast!

Very clean and modern hotel. It could be a bit closer to the main shopping/eating area of the city, but still very central and convenient, particularly if self-driving. Good breakfast and service. Great base for exploring the surrounding grasslands. Recommended.