Dolphin Hotel Cambridge

We were meant to stay at this hotel on our way to London , so we arrived just after lunch , which was obviously too early to check in , which we understood , initial greeting poor and the eerily quiet atmosphere was odd , a hotel that is closed daily i felt was strange , we confirmed check in at 2pm and asked if we could use the toilets after our long journey, we were directed to an entrance outside of the hotel to the foul smelling toilets with rusted taps , again not impressed, so from there we wandered around the outside of the hotel to find Patios overgrown and unused , we had a look around the bar and breakfast area which was very worn looking and uninviting , by now were not feeling very good so we had a walk around the town which was really nice around the area of the riverside and bridge, centrally there are the usual mix of shops , Whilst browsing we spoke to many local people who didn't even know the hotel was open again after a long closure to the general public , so by now we are definitely short of confidence in staying at this establishment and looking at other Hotels to stay which we found and at a much better price, we informed the reception that we would not be staying overnight and left immediately, bearing in mind we had already paid it was a major disappointment.My opinoin iis don't be fooled by the current photographs which are published on many sights.

Hotel staff couldn’t do enough to help. We stopped for two nights using St Ives as a base, travelling on motorbikes. Great location on the river and over the bridge into town. Breakfast was superb full English buffet. The rooms were clean and comfortable, as far as I can see they are refurbishing parts of the hotel, but this did not impact on our stay. Overall good service.

Only stayed for one night but had terrific views over the meadow. Hotel is perfectly placed for the river great Ouse and walking into St Ives. I would like to make a special mention for Seetsa on reception, who we found to be very helpful. He gave us a very warm welcome and we feel he is an asset to the hotel. Thank you .

Mixed review. Our double room was very nice but the twin rooms that our relatives were staying in were small and a bit dated. Hotel seems to be partly under refurbishment. Breakfast was poor, and I think it's misleading to charge £10pp when booking online if you only charge £5pp if you book breakfast when you check in. A useful hotel if you need to be in the area but we won't be in a rush to go back.

Wonderful location with huge potential but needs work doing. The hotel rooms appear to be in 3 separate buildings. The 'reception' is a desk with a computer in a dark corridor which is being rebuilt. The reception is often empty with no staff available... if you could tell who the staff are are. The rooms were nice as was the breakfast. Unfortunately the boiler in our block broke down and we needed to move to a room in another building late in the evening. That boiler was working but had only just been turned on and it took ages for the room to warm up. My main concern is that the staff are dressed casually and don't wear name badges. Many are foreigners and some don't speak very good English. It's difficult to tell who is staff, guests or a contractor working in the hotel. This was disconcerting and unprofessional as it appeared no one was in charge or wanted to take responsibility. The guest's experience would be vastly improved if the staff wore name badges. This would have given the impression that we were in a proper establishment.

I had a wonderful stay at the Dolphin Hotel in St Ives! The location is fantastic, just a short walk to the town center and all its charming shops, and restaurants. The hotel itself is with spacious, clean rooms that offer stunning views of the river and countryside – it was the perfect place to relax. The staff were incredibly friendly and welcoming, always going out of their way to make sure we had everything we needed. While the bar and restaurant were closed during our visit, it didn't take away from the overall experience. There are plenty of dining options nearby, and the hotel’s location made it easy to explore the area. I’d highly recommend the Dolphin Hotel for anyone looking to stay in St Ives – it's the perfect combination of comfort, convenience, and warmth. I can’t wait to return!