Anantara Stanley & Livingstone Victoria Falls Hotel

WARNING: UNSAFE HOTEL, DISHONEST SERVICE, AND IGNORED THEFT COMPLAINTS / CUIDADO: HOTEL INSEGURO, SERVICIO DESHONESTO Y SIN RESPUESTA ANTE ROBOS My experience at this hotel was a complete disappointment. Money was stolen from my room, which is absolutely unacceptable in any establishment that claims to offer security. Instead of taking responsibility and offering a solution, the hotel has completely ignored my complaint. Mi experiencia en este hotel fue una completa decepción. Me robaron dinero dentro de mi habitación, algo inaceptable en cualquier establecimiento que presuma de seguridad. En lugar de asumir responsabilidad y ofrecer una solución, el hotel ha ignorado completamente mi queja. Beyond the theft, the hotel demonstrated a complete lack of ethics: they denied me the meals and activities that had already been paid for in advance. Even though my reservation included everything, the staff insisted that I only had breakfast, and I was denied my meal upon arrival, which was entirely their mistake. Además del robo, el hotel mostró una total falta de ética: me negaron las comidas y actividades que ya estaban pagadas con anterioridad. A pesar de que tenía una reserva que incluía todo, el personal insistió en que solo tenía desayuno, y no me dieron la comida a mi llegada, lo que fue un error completamente suyo. They also made unauthorized charges to my account, which they only refunded after I confronted them with evidence. Dionne Mutsonziwa, the manager in charge at the time, promised to provide me with a response, but to this day, she has ignored my complaint and has not offered any solution. Their handling of issues is disorganized and unprofessional. También hicieron cargos indebidos a mi cuenta, los cuales solo me reembolsaron después de que los confronté con pruebas. Dionne Mutsonziwa, la gerente a cargo en ese momento, se comprometió a darme una respuesta, pero hasta la fecha, ha ignorado mi reclamo y no ha ofrecido ninguna solución. Su manejo de los problemas es desorganizado y poco profesional. If you value your security, your money, and fair treatment, AVOID this hotel at all costs. I am proceeding with the necessary complaints and making sure that other travelers do not go through the same experience. Si valoras tu seguridad, tu dinero y un trato justo, EVITA este hotel a toda costa. Estoy procediendo con las denuncias correspondientes y asegurándome de que otros viajeros no pasen por la misma situación.

I would say perfection on all levels. The place itself is amazing, in the middle of a national park with wild animals walking around and the service is truly impeccable! African hospitality is something else. Thank you to all the staff for making my stay so memorable.

This may be the loveliest hotel I have ever had the privilege of visiting. The decor was magnificent. The food was delicious and the "special" sunset cocktail that Brutus created for us - blueberry julep - was fantastic. Cedric was our guide for a walking tour of the Falls and he was very knowledgeable about the Falls as well as the birds and wildlife. From the hotel we saw giraffes, baboons, impala and a black rhino. It was spectacular.

From the minute you stepped into the hotel each and every member of staff went above and beyond to make our stay memorable. From Japhet the housekeeper and his sweet messages to all the staff in the bar/restaurant, Brutus, Nathan, Alton, Surprise and Michelle. The gardeners and all the staff at Reception and also the lovely Adelina who did the spa treatments. It was interesting to talk to the staff about the local area and life in Victoria Falls. We loved hearing their stories. The hotel itself is a beautiful place to relax and enjoy the natural environment. Our lodge was delightful, a huge bed with mosquito curtains and 2 sitting areas and a big balcony. It was amazing to be able to see so many animals from our balcony. It really was the trip of a lifetime, just wish we'd stayed a bit longer. The lovely ladies at Reception were very helpful in booking all our excursions and spa session. The food at the restaurant, breakfast, lunch and dinner was exceptional and there was a lot of it! I'm pescatarian but there were lots of options for me. The fact that the lodges were situated near the watering hole of the game reserve was brilliant. We managed to see giraffes, baboons, impalas and khutus. The landscape was truly amazing and so different from home. The beautiful views are something that we won't forget. You are surrounded by nature, it is a peaceful place where you can truly relax with the sounds of nature all around. Thank you for an unforgettable stay.

"Absolutely loved Stanley and Livingstone place ! The scenery was breathtaking and the staff were so friendly. The Chef and the rest of the staff deserve international recognition. Definitely recommend!" (5/5 stars) "Stanley and Livingstone hotel exceeded all my expectations! The food was amazing, the attractions were incredible. Can't wait to come back!" (5/5 stars) "What a hidden gem! The accommodations were comfortable, the tour guides were knowledgeable, Highly recommend!" (5/5 stars)

Stayed for two nights at this 5-star luxury hotel. The staff were friendly, and the food was good. The suite is spacious, and from the veranda, we saw baboons and impalas in the morning and evening. It's a 20-minute drive from Victoria Falls, with a cricket stadium being built nearby. I only had one issue with the low water pressure for the first two days, nearly catching a cold after a cold shower. Despite that, I would return if visiting Victoria Falls again.