We spontaneously decided to extend our vacation by two days and chose the Migjorn Hotel. However, shortly after our arrival, problems began to arise. We wanted to go to the beach, but suddenly found ourselves stuck in the hotel elevator. To make matters worse, the lights in the elevator went out. We were trapped for approximately five minutes before finally being freed. What infuriated us the most was that nobody apologized as if getting stuck in the elevator was completely normal. This incident alone left us feeling uneasy. After this incident, we completely lost trust in the hotel and decided that we didn't want to stay there any longer. Additionally, we were extremely dissatisfied with the rooms and the facilities. We politely approached the reception and asked if we could check out due to feeling uncomfortable. The receptionist, Roberto, said it was okay, but since we had booked through *******, we had to resolve the issue with them in order to get a refund. We immediately called ******* and explained the situation to them. ******* then contacted the hotel to resolve the matter. To our surprise, the hotel informed ******* over the phone that they were unwilling to provide any refund. I had to explain to ******* once again that we had been promised a refund just five minutes ago, but only with *******'s approval. While ******* called the hotel again (and I could overhear the conversation), the hotel abruptly hung up and stated that they no longer wanted to speak English. This led to a heated argument, and suddenly the receptionists conveniently "forgot" about the previous agreement, making unfounded claims that were never mentioned minutes before. Moreover, they were unfriendly, arrogant, retreated to the back room, and left us standing there. In the end, *******, as the booking partner, had to initiate the refund due to the safety incident and the hotel's behavior. This speaks volumes about the poor service and lack of customer orientation at the Migjorn Hotel. Furthermore, the room was in a run-down condition, with a rusted refrigerator, a broken lamp, and a second bedroom barely larger than a storage room. Additionally, all the rooms had an unpleasant smell coming from the air conditioning. I strongly advise against choosing this hotel. There are certainly better options in the area that offer a more pleasant and stress-free stay. It's all show and no substance!
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