My partner and I stayed in Room 23 on the 25th October and the conditions we encountered were completely unacceptable and fell far below any reasonable standard expected of any hotel.
Upon entering the room, we immediately noticed multiple serious issues, including:
A used razor left in the bathroom cupboard.
The bathroom cupboard covered in mould and grime.
A strong smell of cigarette smokethroughout the room.
A brown pellet-like substance left in the bathroom sink.
Suggestive handprints visible on the bathroom mirror.
Writing on the walls.
Chewing gum stuck to the wardrobe.
A window that was not properly sealed, allowing cold air to enter.
A heater that emitted a burning smellwhen turned on, making it unsafe to use and meaning the room had to be extremely cold due to the window, or risk a fire.
Green-brown stains running down the radiator.
We have attached photographic evidence of the above issues.
These conditions not only made our stay deeply unpleasant but also raised serious health and safety concerns. It was clear that the room had not been properly cleaned, inspected, or maintained prior to our arrival.
We attempted to report this to a member of staff, however there were none to be found. We also sent a formal complaint to OYO the next day and have received no respond whatsoever. I would pay *not* to stay here again.
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