Luna Blanca Resort & Spa

Room was tidy All week, personal was very helpful, two classic pools and one specially for toddlers, good food everyday something new, evening bbq by the pool was great, beach IS around 400m away from hotel, transfer every 5 mins was good. Beach was tidy, beach restaurant had everything you wanted+ vitamin bar with Yummy drinks if your want ( specially ice coffee). Around the hotel many shops for shopaholics like me. Can recommend this hotel 👍

Not enough with sunbeds at the pool. The stuff speaks only Germany or Russian. They don’t understand English well. The water in the shower finished three days in the afternoon. Suddenly when you take a shower there is no water. Lot of noise outside by music and shows. If you have children it will be difficult to sleep with that noise. Some of the employees in the reception are arrogant, not all of them though. The food is good and you have a lot of meals to choose. Good snacks at the beach. Very nice ice cream to choose between. No iron in the room. The air conditioner stops as soon as you open the balcony.

The hotel caters well for children. There are two large pools, a pool for very small children and a pool with 4 water slides. The slides are only open between 10am to 12pm and 2pm to 4pm daily. The slides cannot he used outside of these hours. Nothing on the hotel website about this. There is a lot of poolside entertainment which is largely catering for adults but some suitable for children. The hotel in my view is cantered around Turkish and or German tourists. Some of the staff speak in English but many don’t. There is kids entertainment in the evening but again this is mainly catering for Turkish or German guests. The adult entertainment is dubious and risqué at times. All the hotel is smoking and no where is off limits. The food is fine and caters for most. My children enjoyed the food. The food at the Italian restaurant was awful. The buffet was better. On another note, you only get one a la carte dinner if you’re staying 7 nights or more. Not all the restaurants are open every day and you need to book in the morning. Nothing on the hotel website about this. At the buffet, little help is offered in getting a table. You have to fend for yourself. For all the good points, I felt that holiday could have been so much more if the staff were friendlier, more caring and more helpful. When we arrived at reception, we weren’t assisted by anyone and left to sort out our own luggage without the services of a bell boy. Despite the receptionist seeing we were struggling with pushchairs, luggage, no help was offered. Due to an issue with the booking rather than two rooms, we were given a two bed suite until our rooms became available. This was a tactic by the hotel as they had overbooked. The hotel claims not to charge for under 3 year olds but it does, and so we were told to pay an extra 80 euros per night unless we accepted then accommodation on offer. We had no choice but to wait for our rooms to become free after two nights. Housekeeping only tended to the bedding and do not clean on a daily basis. When this was pointed out to the staff, we were told we’d have to wait until the following day for the vacuuming to be done. Even when the bathroom was pointed out the cleaning was not done. Any complaints were dismissed and not taken seriously. We booked a taxi for 7 people for our transfer back to the airport and despite being assured we’d have the correct transport, a five seater was offers to us when there were 7 passengers. When we complained we were told to sort out our own taxi when the hotel was clearly at fault. No assistance was given to rectify this nor were we refunded our money for the 7 seater we paid for. All in all, the staff need lessons on how to treat guests. Had they been more professional, the issues highlighted above would not have felt so big if we had been treated better. It felt like every time we asked for something we were being a nuisance. Some of the waiting staff were very friendly and made us feel very

14-19 Ağustos tarihinde gittiğimiz tatil sonu bütün aile hastanelik olduk.Temizlik berbat ana restoran girişindeki başlayan kötü koku yemek boyu size eşlik ediyor odada balkon kapısını kapatmadan kalmanıza rağmen 5 gece o kötü kokuyu gideremedim her defasında temizlik için gelen görevliye söylememe rağmen çarşaflar düzeltilip geçiliyor yemekler fena değil ama kokudan yiyemiyorsun restoran çalışanları ise Türklerindir ikinci sınıf muamelesi yapıyor unuttum denilip servis geçiştiriliyor ve en bombası iki havuzda da maalesef yüzen kaka vardı Temizlik aradığınız kriterse uzak durun.