Hôtels près de Nordic park lift, Innsbruck

La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare

Lorsque l’on rentre dans la chambre, nous sommes tout de suite subjugués par cette vue! Une vue reposante sur les montagnes que l’on retrouve au spa ainsi qu’au restaurant et bar. L’hôtel est très bien situé en plein centre. C’est très pratique pour aller se balader dans la vieille ville et il est à 5min à pied de la gare. L’accueil était chaleureux, tout le long du séjour le service a été impeccable. Pour la chambre, au delà de la vue, elle est spacieuse, calme avec une grande salle de bain. Le petit-déjeuner est incroyable : j’ai été ravie de voir des produits locaux notamment pour les miels. Ce qui est proposé est très varié et de qualité. Quant au spa, je recommande d’y aller pour se relaxer dans lean différents saunas proposés. Un séjour parfait! Merci à l’équipe du Adlers Hôtel !

En vacances en Tyrol, nous avons également arrêté 2 nuits à Innsbruck. Le jour de notre arrivée, ils nous ont laissé attendre 2 heures avant de prendre la chambre. OK, nous étions patientes. Lorsque nous arrivons à la chambre, nous nous renderons compte que le climatiseur n'est pas en service et que les lits dans la chambre sont doubles. nous appelons la réception et nous avons pris connaissance. Il m'a répondu par téléphone, dans un ton très rude, que le climatiste n'avait pas de climatisation parce qu'il n'avait pas de climatisation et qu'il n'y avait rien qu'ils pouvaient faire sur les lits. Je réponds qu'il est possible qu'ils vendent quelque chose, nous payons pour cela à l'avance, mais puis nous ne le recevons pas ...ensuite, il se débrouille plus rudement qu'il ne peut rien faire à propos de cela et termine la appel. Je me dépêche à la réception et je leur demande si elles pensent que ce genre d'attitude et de service est ok ... Mme Andrea commence à me parler et à me comporter rudement et devient rude en allemand (nous avons parlé anglais et elle pensait probablement que je ne comprends pas Deuxièmement, elle a fait une demande de remboursement, et elle a refusé de le rendre. Après une certaine persuasion, j'ai ce que je voulais. principalement Mme Andrea est très inculte et rude, ils annoncent un service qu'ils ne sont pas en mesure de fournir au client. pour moi, ils sont des trompettes et je ne penserai jamais à réserver avec eux.

FINAL SCORE 7,5-10: RATIO QUALITY/PRICE 8-10: WOULD I SUGGEST THIS HOTEL: YES HOTEL STRUCTURE: CLEANLINESS: 8/10 STAFF: Very kind, polite and available CHECK IN AND CHECK OUT: 5 min spent to fill the format, quick check, invoice provided the day after the arrival HALL: Clean and quite small HOTEL LOCATION: 2 km away from Innsbruck HBF, about 30 min by foot. SUPERMARKETS NEAR HOTEL: Did not check it ROOM EVALUATION Room size: Standard room 14 sm Cleanliness: That is a key topic for me to give a score to an hotel. Room and bathroom were clean and with soaps available. Bed: Double single bed to get a king size, average comfort. Pillows: Available only soft pillows, not comfortable. Bathroom: Clean with a very good shower. Slippers: Not provided Bathrobe: Not provided Soaps/Cosmetics: Provided Hairdryer: Not provided Unpleasant smells: I did not smell any. Soundproofing: Average WIFI: Free of charge in the room as well in the hotel. Connection speed was slow and quite stable. I did not have any problem to connect all my devices. TV: Large flat TV with also international channels Air conditioning/heating system: Did not understand how air conditioning was working, temperature was not 100% comfortable. Wardrobe: Open, enough for 2-3 days trip. Mini-bar: not available. Key/Card: Key card working well, no problem opening the door and even to keep it same pockets of mobile FACILITIES OF MY INTEREST Parking: Hotel does provide this service but I did not use it. Shuttle to Airport service: Hotel does not provide this service. Gym/SPA: Not present. BREAKFAST: from 6:30 to 9:30 am, not a wide range of products but all is necessary for a basic breakfast was present and quality was fine. I would rate 7/10 for a 3 stars hotel. GREEN ASPECTS: Nothing detected COVID PROCEDURES: Protective screen at desk. PROBLEMS AND DISSERVICES: Nothing special to report.

Nous avons passé un bon séjour dans cet hôtel extrêmement bien placé. Tout le centre d’Innsbruck est accessible à pied, ce qui permet d’en profiter pleinement. Côté petit déjeuner, il est bien ; complet et continental, à la hauteur du standing de l’hôtel. Les chambres sont de bonne taille et les sanitaires corrects. Je recommande cet hôtel. Le personnel est très serviable et agréable.

Stayed here with a group for 2 days recently. The hotel is not particularly prepossessing as it’s tucked into a corner of a street in Innsbruck. However inside is stylish, quite modern if dark, with lots of brick walls and marble flooring. On the ground floor are a bar and restaurant area, which were both quite dark, both dinner and breakfast were served here. There is a steak restaurant attached to this area, but it wasn’t open when we were there. Dinner was a fixed menu but with a choice of mains. As we were part of a group, we didn’t have an a la carte menu. The food at dinner was fine. Breakfast was continental with lots of nice breads and rolls. There is a nice seating area in the reception hall. The staff were all pleasant and helpful. Our room was on the 1st floor. It was modern, with comfortable beds, a large flat screen TV, decent storage and a safe with what appeared to be air conditioning, but this didn’t seem to work. The reason I’ve given 4stars instead of 5 is the bathroom/shower room was nice and modern with decent toiletries, however the toilet was in a separate room, with no wash hand basin, which meant going back and forward to wash your hands, which was awkward. The hotel is very well placed for the central shopping and tourist area, which was a short walk of about 100 yards further along the street. I would recommend this hotel, the only issue we had was the toilet and air con, apart from that it was a very enjoyable stay.

Nous étions 20 d'entre nous réservés pour dîner à cet hôtel Le personnel était si impolé et la nourriture était encore pire Juste parce que nous étions groupes dès que nous arrivaissons nos verres de vin ont été nettoyés suppose peut-être parce que notre couleur ou parce que nous étions un grp que nous ne voulons pas être buvables, nous n'avons même pas été offerts ou donnés un menu que tout autre restaurant a fait Cependant après tout ce que nous nous plaignions et le personnel n'a pas vraiment soucié Après tout que la nourriture qui nous a été donnée était si modérée et le pire de tout était notre stroudule d'Apple Il était froid et quand nous avons demandé pourquoi ils ont dit que leur cuisine n'était pas équipée pour chauffer et servir le déssert que la TVA a été fixée par l'hôtel lui-même je ne recommanderai jamais de rester ici ou pour un repas.

En priorité demander les chambres qui ont été refaites... franchement les autres ont 30 ans, ne devraient même pas être ouvertes Les petits déjeuners rien d'exceptionnel pour cet gamme d'hotel tout en distributeur en buffet charcuterie jetée dans le plat, jus de fruits infect pain décongelé pas de toasteur pas possible d'avoir des oeufs au plat bref pas du tout 4* Soyons honnête Le restaurant plutôt bon mais même manger à 19h30 est tard pour eux... Le bar parait sympa mais c'est le Serveur du resto de la vaisselle du bar donc on attend et que du simple, ils ne savent rien faire d'un barman A 21h tout est plié et éteint aucune ambiance et le personnel n'attend que de pouvoir partir... limite désagréable pas du tout adapté à un 4* Le SPA est super piscine et sauna et fitness au top pas de Hammam ni de jacuzzi Etablissement sinon plutôt propre, mais triste a tous les niveaux Les filles de la réception sont aimable et serviable Mais nous ne reviendrons Jamais c'est certain Pour connaitre cette region cet un hotel qui n'a pas ses étoilés et qui sans effort de personnel a aucune chance se fidéliser ses clients il les fait fuir pas son mauvais service

Conduire d'Italie à Innsbruck, la ville n'est pas grande, l'hôtel est au bord de l'aéroport, chercher l'entrée de l'hôtel pour ouvrir la deuxième voiture n'a pas vu, et finalement trouvé beaucoup de marches dans le hall, la porte d'accès l'ascenseur est verrouillé. Vous ne pouvez emporter vos bagages lourds que dans le hall de l'hôtel et le parking gratuit se trouve de l'autre côté de la route. La chambre est correcte, le petit déjeuner n'est pas mal.

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m