Crown Court Hotel

We spent 2 nights at this lovely hotel in Inverness. Our room was smallish but very clean and comfortable. Great continental breakfast and served lovely food in their bar and restaurant in the evening. The staff were very friendly and helpful. The hotel is situated only 10 minutes walk from Inverness town centre. Free parking. Would certainly recommend.

Travellers beware. Where do I start! I am almost embarrassed to admit that I booked this hotel. From the word go it was bad. We arrived a bit early. Reception unattended. Eventually found staff sitting around in the bar area. We were told to come back at 3.00. We had booked a deluxe king room. Anything but! We were booked for 2 nights but only stayed 1 night and that was under sufferance. The staff we’re helpful but the manager/owner is obnoxious. When we asked to be refunded for our 2nd night because the hotel was not as promised he became almost confrontational. The restaurant isn’t operating. Hence breakfast was delivered to our room in a box. The manager said that his chef had resigned a few days earlier. On leaving after 1 night we could not find anyone to accept payment. I had to email the property in order to get someone to come to reception. The girl who came to help us had to call the manager/owner to get instructions on how to accept payment. My husband then asked to pay for only 1 night. The manager/owner then accused us of abusing his staff (which we had not). He then said “you have caused me nothing than f@%$ing grief. Pay the full amount and leave”. This man should not be in the hotel business. When he came to talk to us about our complaints he was sloppily dressed and his fly was undone. Great look. This hotel should be rated as a backpackers. Definitely not a 3 star. I have stayed in better youth hostels.