Hôtels Holiday Inn à Irving

I'd highly suggest you don't stay at this hotel. I've traveled a ton over the years for business and pleasure. From various countries to countless states, I've stayed in both great and so so hotels. This was by far the worst hotel experience I've ever had. It turns out the feeling was mutual from many of my friends that were also staying there for a convention we were at. The bathroom shelf where the hair dryer and extra toilet paper rolls are kept had powder on it. What would you think white powder on the counter is? For that reason I wasn't going to touch it. Totally not cleaned or dusted. The toilet paper on the roll had very little left so they didn't change it since the last person used it. The shower had hair on the wall which showed me that wasn't cleaned either. When I took a shower and went to dry off the first towel had what appeared to be a human waste stain on it and the next one had makeup. It looks like the towels weren't cleaned and just folded up again. I went down to talk to the front desk staff who seemed like I was bothering them rather than caring about the disgusting situation. That made me think it happens often there. They agreed to take one night off my bill for the trouble. They said to stay down in the lobby and they'd get it taken care of right away. I needed to get going to the convention I was attending so after an hour I went back up to grab my stuff. There was no housekeeping staff working on my room. I sat in the lobby for an hour for nothing. It was still a mess. I went to the convention, got back hours later and found a little gift bag with a bottle of water, a little breakfast bar and chocolate kisses along with a card from the staff saying how sorry they were and that my room was now clean for me. My room was just how I left it. Nothing was clean. My bed wasn't made, the hairs were still on the shower wall, the stained towels were still there and the powered was still on the counter. I called down to the front desk and they said I had to leave my room again so they could send someone up to clean it. I wanted to get a quick nap in before I headed out for a party with friends, but couldn't because they kicked me out of my room yet again to clean. Why put a card and gift saying it was clean and they knew it wasn't? I'm an easygoing person and this was the first time I've ever complained to a hotel manger. Now I'm even more upset because they didn't clean it after making me stay out of my room. I paid for a room and needed / wanted to use it. So instead of getting a much needed nap in I stay down in the lobby and then head out to the convention party. I get back a few hours later. My bed was made, I had new towels and what else did I find? Hair was still on the shower walls and the powder was still on the counter. I called the front desk again and they sent someone up along with the housekeeper to check it out. Now for the third time I'm asked to leave my room and sit out in the lobby. After being ask