Aseman Hotel

The stay was nice but the staff could be more helpful.

房間還可以，早飯也豐盛。

c'est à côté de la rue donc il y a un bruit de véhicule terrible, je n'ai pas pu dormir pendant la nuit au bureau de service et ils ne font pas attention à mon problème je n'ai pas pu dormir pendant la nuit et le lendemain j'étais très fatigué à cause de l'insomnie je ne recommande pas du tout cet hôtel

Excellent emplacement central. Personnel très sympathique, réactif et accueillant. Chambres confortables, propres et soignées, dignes d'un hôtel cinq étoiles, à un prix abordable. Tous les équipements sont disponibles. Hygiène irréprochable. Le petit-déjeuner comprend presque tout. Malgré la barrière de la langue, certains membres du personnel communiquent facilement en anglais.

I had an excellent residence in the hotel. The room was bigger than usual 4 star hotels. The staff and reception were very welcoming and had friendly attitude. Great location and close to most places. There’s a beautiful cozy park across the street you could enjoy. Breakfast was perfect and lots of choices.

Our two-week stay at Aseman Hotel was marked by unexpected challenges, leading to deep disappointment. 1- The first shock occurred when renovations above our room started without prior notice, disrupting our plans and requiring a move to another floor. Their lack of transparency continued as they charged us for a full fridge (minibar), although it remained unfilled due to their rush to send us to the new room. 2- The second surprise came during check-out, with an outrageous charge for laundry services, almost twice the price in Canada. They did not provide the prices ahead of their work and mentioned they would be available at the end of our work. 3- Additional surprises unfolded during check-out, including an undisclosed price for the fridge. Be cautious, as they may present a list with certain prices, and you expect them to charge you with some amount but they might charge you differently with additional costs, as was my experience. 4- Further disappointments occurred in their restaurants, with intrusive stares and disturbances during meals. Despite commendable breakfast quality, the overall atmosphere was far from peaceful. 5- Elevator issues added to our woes, with extended wait times due to their repurposing for staff or renovation workers. Interestingly, they charged us more for unprovided services instead of compensating or apologizing. Travelers from America or Europe should be cautious about comparing Aseman Hotel to one or two-star hotels. Our experience was marred by constant concerns about the hotel's treatment and overall gross behaviour. Regrettably, we cannot recommend this hotel. Better options are undoubtedly available elsewhere, offering a more pleasant stay at half the cost. While some aspects, like cleanliness and breakfast quality, were commendable, most of the staff displayed rude behaviour, further diminishing our overall experience.