Pelican Cove Resort & Marina

We stayed for 4 nights recently and have a very mixed review. First of all, check in is at the sister property which shouldn’t be a problem, but it seemed there is no one on site to take care of any issues , and the phone is not answered ( when it even works in the room ) so you have to schlep on over to the main resort every time there is an issue, and we had several this visit. The first night, we got in to our very comfortable king bed, only to find the sheets and blankets completely soaked through. Apparently the people before us had an “accident” and housekeeping did not notice when they remade the bed! The room stunk to high heavens, and my husband had to sleep on the couch .. the next morning the mattress was replaced promptly and with great consideration. The manager did refund our resort fees as compensation. The resort - if you want any real amenities, you have to walk or drive next door to the postcard inn. The seaweed was not raked on our very lovely beach on Friday or Saturday and rendered the beach totally unusable. There was only 1 time I actually saw someone at the booth where you get towels and equipment. We had flying bugs in our shower which kept reappearing every day. On the plus side, every employee we encountered was very friendly and helpful to us. I really don’t enjoy writing a “bad” review, but I don’t feel like we will be returning again to this resort, despite having stayed there previously. I think the new owners are not quite as hospitable as the previous owners, doing away with breakfast, check in desk, and cafe. If we wanted to stay at a crowded resort, which it seems we are forced to do , we would have booked there.

The reviews we had read made us skeptical, but room 308 was a true waterfront room. Beautiful! Huge patio, separate bedroom. Housekeeping is limited, services are more at the neighboring property including check in which took awhile and our room wasn't ready at 4. But it's much louder over there. Glad we stayed at Pelican. The room was perfect for us and we were happy to get to use the shuttle to good restaurants. We'd stay again.

We noticed the mini fridge in the room wasn't cooling properly, our food spoiled overnight. Called front desk, they sent a tech to fix or replace. Never heard back but saw the tech go to the room. Fridge still didn't function properly and was unusable for our stay. Very disappointing since we were there 3 days. Housekeeping didn't replace coffee for our Keurig day 2 or 3. No beach towels available. When we asked a staff member for them, he sent us in the wrong direction. Never found them. And when we checked in, we were never told there was an elevator, so we had to make 3 trips up 3 floors with bags, food, etc. Room was hard to find at night when we arrived as buildings were not labeled from parking area as to room locations. (No directional signing). Location was good, overall condition of the hotel I would describe as tired. Needs upkeep, paint, safety anti slip tape on steps was worn or missing, a light fixture on exterior of building was hanging from it's power cord. Room price for non view was close to $400 per night. At this price I would expect better condition. Would not recommend.

No security at night, the room needs more cleaning. Very nice and I think the price is very good, the bathroom only had warm and hot water. The pool is very nice and the whole area of the hotel is very nice, but I think the maintenance is somewhat neglected.

Sorry, we came here … first night we couldn’t sleep because of the noise the air conditioning was making. The following day at 7 AM, some guy was working on the beach… his truck was driving the backup noise… I mean, I get it they have to work, but Saturday? At 7 AM? We were on vacation. It's not worth the money we paid. Of course, they changed the room for us, but we had a problem with the air conditioning not cooling it. The technician came and left, and all he did was pull out the drapes so the sun won't go in there. At night the toilet was making a weird noise every 5 minutes. WORST EXPERIENCE! Rooms are old and need updates. No air and mold smell.

Travelers beware! My family was moved from our originally booked two bedroom suite to two separate rooms. This was due to a mechanical problem in the original building where I had booked our stay. That could not be avoided and was not the resort's fault. However, we were moved from a 1200 square foot room to two rooms totaling 501 square feet. We were charged our original rate of the two bedroom suite for our stay. After researching what the two smaller rooms would have cost, I realized we should have been credited back a portion of our fee. I stopped into the lobby to speak to a manager and was told no one was available but someone would call me. No one did. After our stay, I sent two certified letters requesting the credit for the lower rate of the alternate rooms. I gave the resort 30 days to respond. No one has ever contacted me. I was being reasonable and only requesting what we would have paid for the two rooms as if we booked those from the start versus the larger suite, even though our stay was also negatively impacted by our children being in a totally different room and also the room sizes being so small we literally had to use the porch furniture to have a place to all sit to watch a basketball game together. So be very careful. If you pay this resort and something happens, no one will contact you ever and you will have no recourse to receive any funds back.