Avis : Akka Hotels Lush

Réponse de l'établissement: Beste Gast,Hartelijk dank voor het delen van uw feedback! We zijn blij om te horen dat u ons vriendelijke personeel en de handige ligging bij het Taksimplein heeft gewaardeerd. Ook fijn dat u tevreden was met de dagelijkse schoonmaak van uw kamer.We begrijpen dat de gehorigheid van de kamers een minpunt was voor u, en we zullen dit zeker meenemen om de ervaring van onze gasten verder te verbeteren. We hopen u in de toekomst nogmaals te mogen verwelkomen.Met vriendelijke groet,CRM AKKA Hotels

Réponse de l'établissement: مهمان عزیز،از اینکه نظرات خود را با ما به اشتراک گذاشتید، بسیار سپاسگزاریم. خوشحالیم که از موقعیت مکانی و صبحانه هتل راضی بودید و تمیزی اتاق‌ها نیز مطابق انتظارتان بوده است.در مورد شارژ آب، مایلیم توضیح دهیم که هر روز ۲ بطری آب به صورت رایگان در اختیار شما قرار می‌گیرد و برای درخواست بیشتر هزینه‌ای اعمال می‌شود. همچنین، مسواک و خمیردندان به عنوان سرویس رایگان ارائه نمی‌شوند. از اینکه این مسائل باعث نارضایتی شما شده‌اند، متاسفیم و امیدواریم در آینده تجربه بهتری در خدمت شما باشیم.با احترام،CRM AKKA Hotels

Réponse de l'établissement: We would like to take this opportunity to explain our deposit policy, which is in place to ensure a seamless and pleasant experience for all our guests.Upon check-in, a deposit of 100 EUR / USD / GBP or 3700 TL* is required. This deposit can be provided either in cash or through a pre-authorization hold on your credit card.This deposit serves several important purposes: it helps prevent unauthorized check-outs, discourages smoking in our rooms, and allows us to manage housekeeping operations effectively. This, in turn, enables us to better accommodate guest requests, such as early check-ins.Please note that the deposit will be fully refunded after your check-out, following a brief inspection of the room to ensure that everything is in order and there are no outstanding charges or damages.We appreciate your understanding and cooperation in this matter.*The Turkish lira equivalent may vary depending on exchange rates.Best regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the convenient location of our hotel near Taksim Square.We apologize for the noise you experienced during your stay. Your comment regarding the window and street noise has been noted, and we will certainly consider your recommendation for a higher floor on your next visit to ensure a quieter room.We hope to welcome you back again soon and offer you an even more pleasant experience.Kind regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful review and perfect rating! We are thrilled to hear that you found everything to your satisfaction, from our prime location to the quality of our amenities and breakfast.Your kind words mean the world to us, and it’s incredibly rewarding to know that your overall experience was enjoyable. It’s our priority to provide all our guests with a memorable and comfortable stay.We sincerely appreciate your recommendation and hope to welcome you back in the future for another perfect stay!Warm regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Farhiya Abdi Abdul,Thank you for sharing your feedback. We are glad to hear that you found the hotel's location convenient in Taksim.We sincerely apologize for the inconvenience you experienced with the WiFi connection. We understand how important a stable internet connection is for our guests, and we are continuously working to improve this service. Your feedback has been shared with our technical team to ensure a better experience for future stays.We hope to have the opportunity to welcome you again and provide you with a much-improved stay.Best regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your positive feedback! We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Warm regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Yi‍ Da,Thank you for taking the time to share your feedback with us. At AKKA Hotels, we strive to create an environment where our guests can escape the hustle and bustle of everyday life and find peace and rejuvenation. We are disappointed to hear about your experience with our staff regarding assistance with your luggage. This is not reflective of the high standards of service we aim to provide.We appreciate your feedback as it helps us improve and ensure that all our guests have a pleasant stay. We hope to have the opportunity to welcome you back for your next vacation, where we can provide you with the exceptional service you deserve.Yours Sincerely,CRM AKKA Hotels

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your positive feedback! We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Warm regards,CRM AKKA Hotels

Réponse de l'établissement: Dear Hashir Noor,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our staff amazing and helpful, and that you enjoyed the spacious and clean room.We appreciate your constructive comment regarding room service and will work on improving our efficiency to ensure a quicker response in the future.We hope to welcome you back soon for an even better experience!Warm regards,CRM AKKA Hotels