Ishak Pasa Palace by Signature Hotels

Très mauvaise expérience. Le type de chambre que nous avions réservé était complètement différent du type de chambre qu'il nous avait donné après l'enregistrement. Je suis arrivé tard la veille et après l'avoir signalé à la réception, le personnel m'a dit que je pouvais le changer le lendemain. Quand je suis allé à la réception le lendemain matin, le personnel de la réception a en fait dit : « 1. Vous ne restez à Istanbul que pour une journée. Pourquoi les chambres sont-elles différentes ? " Eh bien, cela vous posera-t-il des problèmes ? 2. Nos chambres sont à des étages différents, certaines sont grandes et d'autres petites, mais ce sont toutes les mêmes. "Vous avez réservé, mais celui qui vous est attribué du côté ensoleillé du deuxième étage est plus petit. " Finalement, ils l'ont échangé contre un autre. Avant de partir le lendemain, le personnel de jour a dit à mon ami que j'étais très émotif et difficile à communiquer... Le personnel était arrogant et le client devait assumer la responsabilité du mauvais produit. Non. Si vous êtes satisfait de leur solution, il sera difficile pour les consommateurs de dire quoi que ce soit. J'ai jamais rien vu de pareil.

We really enjoyed our stay in this hotel. Everything was perfect. It has a wonderful garden and you can have a pleasant time there. Also, the receptionists are always ready to help. Very good location, near to the center. The room was clean and cozy. Highly recommended, thank you for our great stay, great memories! Also Sebastian is great host !

Excellent location of the house just minutes from the main attractions. Hagia Sofia Topkapi palace. ..Cleanliness and tidiness. Optimal price/quality ratio. Would come back again . Highly recommended

We really enjoyed our stay in this hotel. Everything was perfect. The staff were amazing, ready to help with anything. Very good location, near to the center. The room was clean and cozy. Highly recommended, thank you for our great stay, great memories!

We had a great stay in Istanbul, but it was made even better by the staff at Ishak Pasa Palace. We were always greeted and offered coffee/tea/pastries/etc. and felt welcomed by all staff members. We felt very comfortable and safe staying here.

This “boutique” hotel has new ownership. Unfortunately I don’t think the owners or their General Manager have any clue on how to run a hotel. I will list the pros before the cons: Pros: 1. Location 2. Great staff Now the Cons: 1. I reserved and pre-paid for a double twin bed but got a queen bed. My niece and I are traveling together. 2. Chose this because it said they offer laundry service but we were told at the front desk that we have to go out and find our own laundromat because the don’t offer laundry service even though the website says they do. I booked it through United, United maybe you need to vet the hotels you offer on the “book a hotel” site. 3. They also showed air conditioning as one of the amenities but they don’t have any. Unit blew hot air, when asked they said that if they allowed us to use the air conditioning all the 16 rooms in the “Boutique” hotel would have have their air conditioning turned on. 4. Amenities included a minibar, sadly although they had a very small refrigerator it was empty. 5. Another promised offer was free bottled water, although the room was the size of a compact cars tight garage I couldn’t find the water, I truly searched the whole room. 6. No key cards to open the door but good old fashioned medieval keys that I found out from my fellow traveler opened other guest rooms as well. 7. No ice, Asked for some but got I kid you not 12 cubes, I was told there was nothing left. What is the lack of ice availability in Turkey? I mean seriously?! Location is the only thing going for this place, don’t waste your time with this “Boutique Hotel”. Someone needs to educate the GM who clearly has no idea what he or she is doing. A Boutique hotel is not a place to stay that leaves you guessing on whether you will get you room type you paid for, maybe or maybe not you will get the published amenities advertised on the hotel website. United, I know the reservation is non refundable but I expect a refund.

I stayed at Ishak Pasa Hotel for 24 days. The hotel is fairly new shy of 6 months. The theme of the hotel is modern mixed with traditional theme hotel. The hotel is well kept & clean. The beds are comfortable the sheets are white and spotless. Let’s speak about the staff Halit, Gokan and the rest of the staff are amazing treated me like family. They’re willing to help you with everything & anything you need. Honestly I extended my stay because of the staff just wonderful. The breakfast is traditional has something for everyone. The location is PRIME walking distance to Hagia Sofia, Blue Mosque , Basilica, Grand Brazaar & Spice Market. I was truly sad when I needed to departing to the other side of Turkey. I will be staying again in the near future.