Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement8.6
Commodités8.3
Service8.6
Propreté9.0
Invité
Chambre lit king supérieur
Séjour au juin 2025
Autre
1 évaluation
2.0/10
Publiée le 21 juill. 2025
This hotel isn’t a 5* hotel. The bathroom has mould around the seal. The staff are abrupt and struggle to understand English. They are not helpful at all. I wouldn’t bother to complain as nobody is bothered. They have a lot of staff not doing a great deal. Also appear to not have any of the basics like caramel syrup and cream for cod drinks in the Starbucks onsite.
Traduire
Invité
Chambre lit king supérieur
Séjour au mars 2025
Affaires
3 évaluation
10/10
Exceptionnel
Publiée le 19 avr. 2025
that was very good stay wanderful hotel specially thank you the mehmet atasoy from reception
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your kind words about your recent stay. We are thrilled to hear that you enjoyed your time with us, and we will certainly pass on your appreciation to Mehmet Atasoy for his exceptional service.Best regards,Pullman Istanbul Hotel & Convention Center
Invité
Chambre lit king supérieur
Séjour au juill. 2024
Autre
1 évaluation
5.5/10
Publiée le 11 août 2024
The hotel is effectively an island in a sea of rubble. The roads are too dangerous to walk anywhere from the hotel. The hotel does not provide any outside seating, even the pool is indoor.
The large reception / seating area has too few areas to sit. Some of the reception staff were very helpful but others seemed to go out of their way to be awkward.
Laundry is expensive!
Breakfast lacks protein options, just eggs and sausage.
The rooms are comfortable however the shower in over the bath and there is a significant marble surround to negotiate into and out of the bath.
The hotel doesn’t provide any documentation on sites of interest and it’s a 30 min taxi to reach the old town.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Pullman Istanbul Hotel & Convention Center. We sincerely apologize for the inconveniences you encountered during your visit.We understand your concerns about the surrounding area and the accessibility of outdoor seating. While we strive to create a comfortable indoor environment, we recognize the importance of outdoor spaces and appreciate your thoughts on this matter. We are glad to hear that you found our rooms comfortable, although we regret that the shower setup was not to your liking. Our team is continuously working on improving guest experiences, and your comments about the reception staff and breakfast options will be reviewed for future enhancements. We appreciate your input regarding the lack of documentation on local attractions, as this is something we aim to provide. Your feedback is invaluable in helping us improve our services.Thank you once again for your comments, and we hope to welcome you back for a better experience in the future.Best regards,Pullman Istanbul Hotel & Convention Center
Réponse de l'établissement: Dear Zhiqiuhaoyun,Thank you for your positive feedback regarding the spacious room and convenient amenities. We appreciate your comments about the slippers and will take them into consideration for future improvements. We're glad you enjoyed the breakfast and found our location convenient.Best regards,Pullman Istanbul Hotel & Convention Center