Grand Nakı Hotel

Nous avions réservé une chambre familiale pour 4 personnes. À notre arrivée à l'hôtel, ils nous ont informés que la chambre était située à 2 étages sous terre et ils nous ont proposé de nous donner 2 chambres doubles en payant 200 € de plus. La chambre à l'étage supérieur avait également une fenêtre aveugle et ne pouvait pas être utilisée telle qu'elle paraissait. dans un puits étroit, habité par divers oiseaux. Nettoyage du minimum indispensable, tiroirs pleins de miettes, salles de bains assez propres. Excellent emplacement de l'hôtel et bon petit déjeuner dans le restaurant adjacent à l'hôtel.

I Am totally disappointed and devastated with the situation in which my wife and I found ourselves upon arrival at the booked hotel Grand Nagi in Istanbul. We made a reservation and paid in full for a room for two people at the Grand Nagi Hotel in Istanbul. After a long journey we arrived at the Hotel, we were met at the reception by an employee who asked for our passports and after checking our passports and our booking, told us that our room was not available and that he had to transfer us to another hotel. We were not enthusiastic about that idea, but considering that we were exhausted from traveling and had no accommodation, the only option was to accept the offer. An employee of the Grand Nagi hotele took us to another hotel, a building without any signs that it was a hotel, and told us that it was our accommodation. We were left in shock, a place that has no indication that it is a hotel, the room we were brought to was so small that you couldn't turn around in it, the bed was only one step away from the toilet, which didn't even have a door that could be closed normally . We were given a key to the room and the key to the entrance door to the building, and we were instructed that when we leave the hotel, we must lock the door, also that the only way to enter is to unlock the hotel door ourselves. The accommodation did not seem safe to stay in and at the end of the day it was not the accommodation we booked. We picked up our suitcases and were forced to book another accommodation in another Hotel which we hardly found. It is shameful that we found ourselves in such a situation, we even returned to the Grand Nagi Hotel and tried to explain that we cannot stay in that other Hotel and that we want a room in the hotel we originally paid for. They couldn't help us, and that's why I'm asking for my money back because I didn't get a room in the hotel I booked because it wasn't available.I don't want to hear back from you that you are sorry, l booked the hotel through Stayforlong in September and we still waiting from them to gett our refund, Stayforlongsell us the room which the hotel didn't have. AVOID THIS HOTEL AND STAYFORLONG