Avis : Kalyon Hotel Istanbul

Réponse de l'établissement: Cher client, Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez passé un merveilleux séjour parmi nous et que la serviabilité et la gentillesse de notre personnel ont contribué positivement à votre expérience. Nous sommes ravis de savoir que vous avez apprécié le surclassement de chambre pour votre lune de miel. Nous vous souhaitons beaucoup de bonheur et espérons avoir le plaisir de vous accueillir à nouveau pour un prochain séjour exceptionnel. Cordialement, Erdem KATIRCI, Responsable du service des chambres.

Réponse de l'établissement: Cher client, Merci pour votre excellent avis ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement privilégié, le service chaleureux de notre équipe et nos chambres spacieuses, modernes et propres. Nous sommes également ravis que vous ayez apprécié notre petit-déjeuner quotidien. Nous apprécions sincèrement vos commentaires concernant le bruit de la rue et nous allons améliorer l'insonorisation pour offrir une expérience plus paisible à nos futurs clients. Nous sommes ravis que vous ayez passé un excellent séjour et espérons vous accueillir à nouveau prochainement ! Cordialement, Erdem KATIRCI, Responsable du service des chambres

Réponse de l'établissement: Dear Khaomai,Thank you for taking the time to share your experience.We’re sorry to hear that your initial room did not meet your expectations, and we sincerely apologize for any inconvenience caused. However, we’re glad our team was able to assist by offering an upgraded room and that you found our staff helpful. Your feedback regarding cleanliness and location is valuable to us, and we will certainly take it into account as we work to improve our services. We hope to have the opportunity to provide you with a better stay in the future.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Guest,Thank you for your kind and thoughtful review.We’re so glad to hear that you enjoyed your stay and appreciated our friendly staff, excellent location, and delicious breakfast. We take your comments about the decor and furniture to heart, and we are continuously working on improvements to ensure a more modern and comfortable experience for our guests. Your feedback means a lot to us, and we hope to welcome you again for another enjoyable stay in the future.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Jacky,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and discomfort caused by the attitude and delay during your check-in, especially after a long and tiring journey. This is certainly not the standard of service we aim to provide, and we will address this issue with our team to ensure it does not happen again. We’re glad to hear that you enjoyed the breakfast and found our other staff members helpful. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you again and provide a much better experience in the future.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback.We’re delighted to hear that you appreciated our hotel’s convenient location near Istanbul’s historic center, as well as the free parking and easy access to public transportation. We hope to welcome you again in the near future.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Guest,Thank you for your time to share your feedback with us.We are looking forward to welcoming you back.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Tran Phuong Mai,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient and appreciated the kindness and assistance of some of our staff members. However, we regret that certain aspects of your stay, including inconsistent Wi-Fi, reception service, and room amenities, did not fully meet your expectations. Please be assured that your comments have been shared with the relevant teams to address these issues promptly. We also apologize if the sea view did not match what was advertised; we strive for accuracy in all our listings. We value your input as it helps us improve and hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the amazing view from your room and found our staff to be very nice. Your positive feedback motivates us to keep delivering excellent service. We look forward to welcoming you back soon!Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Thank you for your feedback!We’re happy to hear that you enjoyed our location and the service. We hope to welcome you again soon!Best regardsErdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Guest,Thank you very much for your wonderful feedback! We’re thrilled to hear you enjoyed your stay, our great location, and the beautiful sea view. It’s also wonderful to know that our staff’s kindness and professionalism made a positive impression.We’re glad you liked our breakfast and fish dinner offerings. Your recommendation means a lot to us!We look forward to welcoming you again soon.Best regards,Erdem KATIRCIRooms Division Manager

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback!We’re delighted to hear that you enjoyed our great location and service, and that you found both the hotel areas and rooms to be clean. Your satisfaction is very important to us, and we hope to welcome you again for another pleasant stay!Best regardsErdem KATIRCIRooms Division Manager