Évaluations de Sultan House

To anyone who is planning on staying at Sultan House Hotel. Totally do not recommend it was the worst headache and was very dirty. If I had the open of putting a score out of 5 it will be -5. Originally we made the booking 2 rooms next to each other. When we arrived it was levels 1 and 4. Being separate from the family was not an option so we asked for 2 rooms next to each other (like we organised before). The hotel is very cheeky the receptionist said we have a house across from which will be suitable. Mine you it’s not a registered hotel, no security and very dodgy. So due to this, they said there are 2 rooms on floor 1. The receptionist said that they will pay the difference as we are going to a lower floor. They are very aware of how to play tricks. We agreed. Floor 1 is actually a basement floor, very dirty and the worst experience, you could hear everything noise can’t sleep at night, no fresh air. Because of the room and the atmosphere, my mum got very sick so we had to get a flight home. We asked the receptionist (who was different) and said that they promised to pay the difference in the room. He disagreed and didn’t give any refund. The agency was trying but says the fault is at the hotel. Instead of getting our promised money back they also charged for transportation which we were told was going to be deducted. Note; pray mat in room 102 had blood stains, 101 had different stains on the wall (which seemed like blood), and the sheets and bead cover had stains (blood) that were very dirty. And you could hear every noise was awakened multiple times during the night even had a huge scare and jumped from the bed. We are fluent in Turkish and that did not help. My advice is that if you do not speak Turkish and you’re an international traveler do not go to this hotel. Waste of your money. Waste of headache. Due to this have to worst phobia of traveling and even hearing the word Istanbul causes disgust. IF YOU WANT TO HAVE A GOOD EXPERIENCE IN ISTANBUL DO NOT USE THIS HOTEL.