Burckin Hotel

Very good hotel Staff veru friendly Good breakfast I will come back again

The only good thing about this hotel is its location, apart from this there is not a single thing good about it. We booked two double win rooms with three children but we only found one double bed in each room with the size a bit bigger than a single bed; One room had a small guest bed with a very cheap quality mattress where you can feel every single spring of the bed. Upon asking at reception as we only have 5 spaces for 6 guests, the receptionist was unable to resolve the problem and was so scared to speak to the manager on the phone who was having some private time on the top roof of the same building. As we insisted the manager came down in a very angry mood and said he could not provide the sixth space as we did not request for a child bed in advance. This is so ridiculous and never had this experience anywhere in any hotel. We had clearly mentioned the number of adults and children when booked the hotel but they refused to fix the issue as they said we should have have separately requested for spare bed for a child. We asked the manager if we could speak to someone higher than him who knew how to speak to the guests at a hotel, so he said 'I am the manager of managers here' and I cannot do anything for you. He further said you guys had disturbed me whilst he was having dinner. I told him and my children are tired and starving here as we have been trying here to get space for our child where he could sleep. The room size was so tight that they could only fit those small sized double bed in there. Air Con controller was not working in one of the rooms. Cupboard handles and shower heads were broken in both rooms. I have taken some pictures of the chipped walls and broken skirting board. This manager never said 'Hello' when we first arrived at the reception to check in by the way. I can provide the pictures of the rooms if requested. Don't spoil your holidays by booking with Burckin Hotel.

Burckin Hotel is Absolutely Gorgeous, lovely staff, working very hard all day and night, very friendly and helpful. Easy check in , clean and modern room, towels and bedding was changed every day. Breakfast with big sort of menu , all fresh and high level of service. Decoration in the hotel excellent condition and standards. We spent one week in Istanbul and we are looking to comeback to this lovely place with very friendly people. Thank you for extra support during Istanbul Marathon, Adek and Joanna

The major problem was the double bed which could only be accessed from one side. The other side was against the wall. I guess it was a single room which they had placed a double bed.A young man at reception was very helpful and assisted us getting a picture on the TV. The other reception staff were quite surly.The dining room on the top floor with exceptional views provided an adequate breakfast and evening meals were tasty but expensive especially if you accompanied it with wine.

I had great experience at the Burckin hotel in september 2022. would NOT have been possible with the front desk staff & this young man who helped us with our luggage all the time . The roof top restaurant staff is super friendly especially Wahap Hendemir so personable, help us with all our questions and also gave me ideas where to go and take pictures. The view at the roof is so amazing . The food and wine were super good, especially the l coffee lattes and teas Front desk was very helpful and dedicated to our experience in every way. Specially calling the 20 taxis we during during our stay Thank you to the Burckin hotel for the great experience!!