Izu Ippeki Lake Lakeside Terrace

I stayed at Izu Ippeki Lake Lakeside Terrace for 5 nights booking though Trip.com. Be warned that problems may occur when booking through travel websites such as this one. I booked a standard room with no meals. What I did not know however, was that this reservation did not include any room cleaning services for the entire stay, no taking of garbage or towel replacement, no bed making, nothing at all. When I contacted the travel website to show my disappointment, they immediately contacted the hotel requesting a full refund. I did not expect a full refund for my entire stay. What I did expect, was for someone to acknowledge the fact that this important piece of information should have been indicated someone on the online reservation confirmation. Neither the travel site nor the hotel would acknowledge this. The travel site replied with a response from the hotel, saying that I was a regular guest and knew about this “regulation”. It’s true, I have visited Izu Ippeki Lake Lakeside Terrace on several occasions when housekeeping services were not included. However, this was clearly indicated on the reservation, and I stayed during the COVID STATE OF EMERGENCY, when it was standard practice for many hotels to exclude cleaning services. My recent stay was at the beginning of August, WHEN THE STATE OF EMERGENCY AND COVID RESTRICTIONS HAD BEEN LIFTED. It is no longer standard practice to exclude cleaning services at hotels in Japan. The hotel stated that I visited the front desk every day to get towels and never mentioned the need to clean the room. This is untrue. I only came to the front dest 2 times during my stay, and this is because room cleaning staff entered my room on 2 occasions, so I was expecting them to clean or take out the trash, but they did nothing and left. I expected them to return, however, they never did. The bottom line is the hotel is responsible for communicating their services to customers, especially after covid restrictions have been lifted. Blaming guests for their lack of communication is completely unprofessional. Now in regards to the hotel itself, I have stayed here on several occasions, I find it to be perfect, mainly because of the location and modest room size. The hotel is conveniently located near Lake Ippeki (Ippekiko) and there is plenty of nature and a few trails in the area. You can step out the door and be on a simple hiking trail within minutes. It’s a very quiet area and very good for children and families. Though the hotel is dated, the rooms are all quite large and include a living room, kitchen with cooking supplies and dishes (but no forks or spoons), a large bath, and both Western and Japanese style bedrooms. Some may be discouraged by the age of the hotel (it’s quite old and could use some renovation), but if you don’t mind that, then I would highly recommend staying here. One point that I need to mention is in regards to the bedrooms. The hotel has replaced their blackout curtains with super thin curtains which allow sunlight to easily shine through. We were woken up at 5:00 am every morning because of the bright sunlight in our room. If you’re a light sleeper, please take note. I wish management would consider this. Also, it’s highly recommended that guests come by car, public transportation is very inconvenient in the area. Overall, Izu Ippeki Lake Lakeside Terrace is a very convenient place for a reasonable price. I will definitely be staying here again in the future, but hope that they act with a little more professionalism and consider the fact that the covid state of emergency ended long ago.

房間特別特別大，有客廳，三個卧室，一間有兩張單人床，另外兩間是打地鋪（有鋪蓋的東西），個人感覺容納6-8人沒問題，還能自己做飯。對於日本這個高消費的城市來講這個房價性價比太高了，設施除了陳舊一點其它沒毛病

房間很大，設施很陳舊，服務一般，適合家庭出遊，很偏僻

周りのホテルより安いので仕方ありませんが、 コンドミニアムタイプなので部屋は広くて設備も十分なので良いですが、 ホテルの周りにコンビニ等ないので車で買いに行くしかないのでちょっと大変。 寝るだけに利用する人や部屋内で料理を作って大人数で楽しむ人、またチェックイン後車を使って周りの娯楽施設等に出かける人には良いのでは。

可提前預訂接站，預訂的晚餐不錯，性價比很高。非常適合自駕選擇入住。台灣的實習生小楊很幫忙解決問題。還有個小泡湯，可以解決一天的勞累。

いい思い出になった。 部屋が広く、周りに池があって散歩にはとて置き。 温泉施設まで歩くのが残念。 しかし、食事は最高‼️ コース料理は最高‼️ ありがとう！