Marriott Executive Apartments Brussels, European Quarter

Nous avions une chambre au premier étage. En entrant, il nous manquait des draps pour le canapé-lit pliant et la climatisation ne fonctionnait pas. Les problèmes de réception et de bain ont été résolus rapidement. Le petit déjeuner était excellent au Renaissance à côté. La chambre elle-même était spacieuse et confortable. Vitesse WiFi décente. Vendredi soir, il y a eu une fête endiablée dans la salle de bal Renaissance qui ne s'est pas calmée comme promis après 22h00. Nous avons appelé et personne n'a répondu. J'ai appelé plusieurs fois, envoyé des messages via l'application, et finalement ma femme est allée faire la queue des invités qui ne pouvaient pas dormir. Après quelques bousculades, nous avons été transférés dans une autre pièce, plus éloignée du bruit. Je suis heureux que le problème ait été résolu, mais la quantité de bruit était tout simplement inacceptable pour cette propriété tard dans la nuit et le personnel n'a pas pu ou n'a pas voulu y remédier, ce qui a obligé à reloger au moins une demi-douzaine de clients que nous avons vus.

En tant que client Marriott de longue date, j'ai toujours apprécié les séjours exceptionnels. Cependant, ma récente expérience dans un appartement à Bruxelles n'a pas été à la hauteur. A votre arrivée, la réception se faisait dans un bâtiment séparé de la résidence. Le ménage n'était proposé qu'avant le départ. La porte d'entrée qui s'ouvrait constamment semblait dangereuse. Le canapé lit défait nous a déçu après notre voyage. Contacter la réception était inutile, même après plusieurs tentatives. De retour à la réception, ils ont reconnu le problème de porte mais ont déclaré qu'il n'y avait aucun problème de sécurité. Pourtant, je me sentais mal à l'aise. Ils ont dit que le lit serait fait vers 20 ou 21 heures, mais nous nous attendions à ce que nous soyons prêts à notre arrivée. Nous sommes sortis à cause du retard. En revenant, le canapé-lit était enfin installé. Deux jours avant le départ, le lit a été refait, mais l'endroit était sale. Aucune notification et mon pyjama était par terre. Les appels téléphoniques à la réception n'ont donné aucune réponse. Je me suis approché de la réception de l'autre bâtiment pour demander un responsable. Malgré une demande de suivi, je n'en ai reçu aucun. Le manque de communication m'a frustré, exprimé au moment du départ. Personne ne m'a contacté !

We used this as a base the Marriott Apartments as a base for a short city break in Brussels. Ideal for our family of 4 (2 boys 16 yo & 4 yo) with 2 double bedrooms & convertible sofa bed. With own kitchen & balcony the self contained accommodation style was perfect set up for us. Perfectly located for public transport links, & exploration of the nearby European quarter on foot, we'd happily book to stay again if returning.

We arrived at 9:30am after a 8 hour trip and we thrilled that they were able to provide us with an early check in with no hassles. The rooms were spacious, clean and very comfortable. The restaurant next door, The Poet had very good breakfast and dinner with excellent service by Kalinka. The stand out employees at the hotel during our stay were Marina Paoli and Leia. They went above and beyond great customer service.

Agree with other reviews, property is dated and not clean. Our phone wasn't working, so having to physically go to reception every time we needed something is not ideal...especially when the cards in the room say "we'd be delighted to help". I reported this to reception twice, nothing has been done. Was told that the engineer would come in the morning. I am waiting...3 mornings later! Also there is no regular cleaning service for the apartment. I asked 3x for our apartment to be cleaned, again, still waiting. The service to the apartment is non existent. I wouldn't recommend this if you are expecting a marriott standard. Very disappointed with the service here. 3 stars given because of the size of the apartment, a good dishwasher and access to laundry- which was needed as we couldn't get fresh towels after daily use amd swimming so I washed them myself, not ideal for a family of 5.

We stayed for 4 nights at a nice 1 bedroom apartment with 1 extendable sofa bed. The place is cozy and has everything you may need for a self-service business or family stay. Kitchen is ok - microwave and hobs, coffee maker and water filter, fridge, kettle. Kitchenware is available. The reception desk is located at the anjacent hotel, personnel is nice and responsive. The location of the hotel is very good, it's close to city transport and there are restaurants and shops near by. It's situated on a quiet street.

I am trying to find enough positive to not write a somewhat negative review but I felt that I need to share this review for others looking to stay here. Positives? Breakfast buffet is great. Great amenity such as pool and gym. Both next door at the Renaissance Hotel that makes this apartment feel like a run down WWII apartment (oh, that’s a negative…) Negative: I traveled and stayed at numerous Marriott/SPG hotels the last 23 years. I stayed at Asia, North America and European properties. This is by far the worse hotel I stayed in. I stayed at many of the 2 bedroom units with in the Marriott Vacation Club and this is not “that.” This is a nice place because it has washer and dryers on the 1/3/6th floor. Each room has almost a full kitchen (sin stove), and a decent size living room. But, the place grossed me out. There is a paper clip in one of the bathrooms floors. I’m not sure the floor was recently mopped because I see the paper clip and a layer of dust around it. The corners of the rug in the rest of the apartment have a heavy layer of dust. Many corners of the apartment looks like no one wiped the dust nor vacuumed for a long long time. There were dust on the nightstands The bathing gel in the shower was empty and the sponge in the kitchen appeared used. There is not a safe in the room and there is a note by the door about ensuring the balcony doors are secured when leaving the room and making sure the door shuts behind you when you leave the room. If they know the room may possibly be entered by others, why don’t they offer a safe? Once again, if you are looking for a clean bed with kitchen and bathroom and catch up on laundry (free of charge), this is a great place. However, if cleanliness and Marriott’s usual standard is important to you, you may be extremely disappointed and … in my case, pretty grossed out. I’m almost wondering how long this apartment has been here. Did an investor buy this old apartment recently and try to fix it up but doing it one room per floor at a time? Most things in the apartment looks and feel so old. Anyhow, I won’t let curiosity kills this cat but I would say, stay here if you need a place to stay; however, this is far below the cleaning standards of a Marriott hotel and it’s not exactly a Residence inn and definitely not any of the vacation club hotels I stayed in the past. I hope this helped!

I have just checked in to this hotel and there is a foul smell that is getting worse and they have failed to do anything about it. The smell is so bad that it is causing us to gag! We’re trying to reach reception but no one is answering.