La Quinta Inn & Suites by Wyndham Jacksonville TX

Staff was very nice and helpful. The room was clean. The only problem I had was the tv channels were limited, but we didn’t come to watch tv.

The property was clean nice and in order. The front desk clerk was ready to help in any way. When getting to our room and settled in the lighting was our 1st encounter it was a little hard to get the 3 different lamps to work, finally got them going. 2nd problem was the TV. It come on but wasn’t connected . The front desk was notified and came up and fixed the problem. 3rd problem was the next morning the elevator wasn’t working, I went down stairs after looking several minutes for the stairs and notified the morning clerk of the problem she reset the elevator problem solved. She was not aware of the problem. 4th problem there was a few roaches in our room. Enough about that and last on waking up to watch the morning news the TV didn’t work again. After paying 114.00 dollars was kind of disappointed in the price for the services over all. Top point is the air worked well no issues

Filthy carpet in the room combined with humidity made for a less than pleasant odor. Dusting seemed sporadic. But at least the bathroom was clean.

I paid for a suit and at check in I was told the suite I paid and reserved through ********* was under repair. I was then told that their were no two room suites available and the only suites they had were a room with a couch in it. I go in the room and it had air fresheners everywhere and smell wet and like dog piss. The pictures in their photos must be from when the hotel was first built. They wouldn't refund me the difference between the standard room and the room I paid for because they said I booked through ******* which is **********. I tried calling to speak to a person and ********** and the phone system never let me get a live person to help me out and solve the problem and settle up. I just say stay away from this hotel and **********. The lack of service just isn't worth the hassle for the minor savings they provide.

THE STAFF WAS VERY FRIENDLY & HELPFUL. THE ROOM WAS CLEAN, THERE WAS PLENTY OF HOT WATER & THE A/C KEPT THE ROOM COMFORTABLE.

AC was great and the room was clean. Pillows were good and the bed was comfortable.

Hotel wasn’t a quiet place to rest. Loud doors, guests which was strange because it wasn’t busy. You would think they could spread folks out, wouldn’t make coffee before 0500 hrs.

Got there and told us the The room we reserved was overbooked; they gave us a small room and we are all tall people. Had to get and pay for an extra room because we didnt fit. They told me it was a "system" mistake and ended up having to pay for their system's flaw...Not fair. Rooms are VERY dark, only one lamp working.