Hôtels proches de Kingsley Plantation, Jacksonville

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.

This hotel was in a great location, especially if you didn't rent a car. There were so many places to walk to...restaurants, breweries, gas station, CVS, etc. And they were good restaurants! The place was clean and it has a beautiful pool in the back of the building. The gym was handy and they have complimentary breakfast with many items to choose from. Like any hotel it had a few kinks, but what made it great were the team members at the front desk, specifically Armenia and Andy. Both of them were so friendly, so helpful, so cheery and accommodating. I did not find out until after dealing with Andy that he is the manager. And Armenia couldn't say enough great things about him and his managing style. He treats them all as a team and even further...as a family! My company treats everyone the same way, so I admire this style. Cheers to you Andy! Marriott is lucky to have you.

非常喜歡這個飯店

Nous sommes allés de Pennsylvanie et nous avons déjà appelé pour que le bureau de front sache que nous arriverions tard peut-être après minuit. Nous sommes arrivés à l'hôtel à 14h45m et la dame du bureau frontal a eu une mauvaise attitude en disant que nous devions attendre 35-40 minutes parce qu'elle avait une vérification sans vérification si nous avons déjà appelé à entrer et à informer l'hôtel notre situation. Je ne me suis pas dit comment elle nous regardait tous épuisées après la longue route qui nous a rentrée à l'hôtel si tard à la nuit et nous a demandé d'attendre 35-40 minutes. Il est très important de savoir si vous avez besoin de votre service. Je me suis tellement dérangé et pardonné par la suite avec elle et lui a dit que je conduis jusqu'à présent et que je suis fatiguée, mais elle ne me regardait même pas et elle ne nous regardait pas comme ça. Elle devrait être celle qui a pardonné l'attente, mais j'étais assez décent pour le faire d'abord. Je ne peux pas vraiment imaginer comment une personne qui a des compétences de communication déficientes, des compétences interpersonnelles déficientes peut fonctionner comme un bureau de front, le rôle clé du service clientèle dans l'industrie hôtelière. Le 3 point sur l'échelle que j'ai posé était pour le confort de la chambre elle-même.

J'ai eu une expérience positive dans cet hôtel. La chambre était propre et confortable. Le personnel était particulièrement serviable et a très bien anticipé mes besoins. Ils ont rapidement résolu le seul problème survenu pendant mon séjour (la clé de ma chambre a cessé de fonctionner plusieurs fois). J'ai particulièrement apprécié d'avoir trois options de restauration différentes au sein de l'hôtel (dont l'une est ouverte 24h / 24) - c'était très important pour moi, surtout à la lumière de mon commentaire suivant. Le seul commentaire négatif que j'ai à propos de l'hôtel, c'est qu'il est dans un endroit délicat. C'est bien que ce soit au bord de l'eau, mais il n'y a vraiment rien à faire près de l'hôtel. Habituellement, il y a des restaurants, des magasins et des sites culturels à proximité des grands hôtels. Cependant, j'ai dû marcher pas mal avant de trouver des choses de cette nature. C'est pourquoi il était si important pour moi qu'il y ait trois restaurants à l'intérieur de l'hôtel - il n'y avait pas de restaurants à l'extérieur de l'hôtel. Comme je n'ai pas loué de voiture pendant mon séjour, j'étais à pied tout le temps et il n'y avait pas de restaurants accessibles à pied la nuit pour moi pour aller dîner. De plus, le quartier qui entoure immédiatement l'hôtel avait un peu ”miteux”. Je (étant un grand homme) me sentais en sécurité en me promenant dehors, mais les membres féminins de mon groupe ne se sentaient pas en sécurité d'être dehors sans ma compagnie, surtout quand il faisait noir dehors.

Christopher Davis le Valet était magnifique! Tous les sourires, toutes les amis. Grand prix sur la chambre et grande position au début de la marche. L'extérieur est légèrement obsolète mais vous ne regardez pas l'extérieur, vous êtes déjà? Le bien intérieur fait pour elle. A peu près comme un centre-ville pour ce point de prix pourrait être.

Cleanliness: very clean Sleep Quality: poor. The mattresses are Terrible, both of the queen beds. They need new ones. Back pain is guaranteed in the morning if you can fall asleep. The single AC unit is very loud. Amenities: the pool is not opened. On a hot day, we were looking to cool down in the pool. Staff/Service: very nice and friendly front desk. They acknowledged and greeted us as valued Elite Marriott members. Property/Facilities: the hotel opened on February 10th, 2023. We stayed there five months later. Rooms are spacious and clean although entrance to hotel from the street is challenging. The room is spacious, and the kitchenette is very small. Housekeeping is sub-optimum as they did not provide cups for coffee maker and did not replace the drinking plastic cups with unopened ones. This is major hygiene violation. The bathroom towels are beaten up…. Passed their lifetime by several months. Breakfast beside being mediocre at its best …. lacking variety, it is first come first serve. If you want fruits, you need to come early at least 90 minutes before closing. Eggs are terrible. Location: excellent location just off the main freeway. Value: the cheaper price way paid is not worth it (compared with other similar category hotels in the area) because of all the faults I mentioned above. Overall rating! 2.5 out of 5 (being nice) Recommendations: I will not stay there again for sure, and I do not recommend it to anyone. Pay extra somewhere else and have a good night sleep.

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.