Movenpick Resort Al Nawras Jeddah - Family Resort

it was a perfict trip

This resort is very rude to their guests. Mr. بديع from room service is doing a terrible job. We called him to order some soup for iftar, and 4 minutes before Eftar, we called to ask about the order, and he replied we would serve you 30 minutes after Eftar; our priority for people paying 200 SR for a set menu if you pay 200 per guest will serve you now !!!!!!!!!!!!!!!! I asked why you didn't you inform us early; he couldn't reply if he had told me this earlier, I would be breaking my fasting in a restaurant outside the resort. This is unacceptable, and I would be escalating the issue to Accor customer services, or maybe I should not be their member anymore. We came here for a high end respected resort, not a place trying to rip you off

The service is terrible and chaotic (one day there was no breakfast, half a day without water), there is no beach at all, no restaurant, no facilities. The kitchenette is not equipped (no plates, no cutlery) Despite email by all accor that I was entitled to an upgrade, I needed to negotiate and in the end only got it for 2/3 nights, so we had to change the room in the middle. This is a place mostly for KSA nationals who want absolute privacy.

First off we checked in and the room smelled like sewer and stale cigarette smoke. Reported to reception and they sent a cleaner whom proceeded to spray air freshener and mop floor.... Mask the smell instead of discovering the root issue. My wife then cleaned the first 1.5 hours in the room. Bottom line is the place is old and not well maintained. Mold/Mildew and scum in the bathroom grout, water damage on the wood cabinets in bathroom. The kitchen counter and cabinets have burn marks and damage. Place just felt dirty!!! $600 a night you would expect a much better standard. Asked for a late checkout for 3pm was declined and then proceeded to tell my wife she had to be out by 1pm even though booking said checkout was 2pm. My wife called back and sent a copy of our booking and the reception said oh ok 2pm... like really... Don't be fooled by room pics and the view. the view is only positive note on the place. Total Dump!!!!

The worst of the worst!! I’ve paid a lot of money to have a great vacation and yet, the hotel wasn’t clean much and on our second or third day the bathroom ceiling was flooding with water!! When we called the costumer service the employee asked us to not open the electricity ONLY and she’ll get maintenance to fix it!!! When my husband got pissed they suggested to change the room.. we changed it to a smaller room not even a bigger one and on the next day I found a rate dead beside the pool did they apologize? NO!! The employee’s replied was “Oh really?? That’s my first time to hear about a dead rate beside the pool, I’m sending the housekeeper” they did and they just removed the rate without cleaning the area I don’t recommend the stay here.. I’ve visited a lot of old hotels in the past but like this one it’s disgusting and that’s other than the wait to get our room and the super bad service! In the first out from checkin a lady called me to rate the hotel room I just checkin for god sake!

This is the worst hotel i've stayed in for as long as i can remember. I paid over $1000 for the night and the shower flooded, there was no internet (we're in 2021 Movenpick!!) and the room was so old and rundown. The people were nice, but i get the sense they smile and are obliging so that they dont get abuse when people reach their room. I'm a diamond member and cant believe hotels like this exist at this price point in the Accor group. Very disappointed and makes me not want to use the Accor group