naera Hotel Xitang

Took the kid for a relaxing family time and a lot of interactive activities for kid to experience nature. But just one thing to remind is that be caution to mind the step. Some of the parts are dark for the sake of art presentation which might be a risk for senior or kid

We had an amazing stay at Naera. We stayed in a few different hotels during our visit to Shanghai and this was by far the best. Room was large with a huge bathtub and a closet and packed with all the amenities we needed, including LOTS of bottled water, including Evian, fruits, snacks, bath supplies, a Dyson hairdryer, stationery for the kids including a magnifying glass, etc etc. The back hotel is also linked to a modern (gentrified) part of the water town with cool pop up booths and shops. It’s also a short walk to one of the entrances to the Ancient Xitang town. Staff were also warm and nice. We also went to the Organic farm but was let down by the drizzle = not much activities for the little one. Only downside I can think of is that the menus / maps provided etc are all in Mandarin and playroom, while clean and large, was totally packed and chaotic. Would love to be back.

環境很好 設計非常用心 不單單是酒店更是建築設計作品 服務都很熱情 服務人員也很用心 整體環境非常舒服 雖然吃飯時點的酒沒喝到 但是所有的服務人員都很好 很專業 出現問題處理的也很舒服 酒吧服務也很好 雞尾酒經典款很正 招牌也很有特色 自己做的冰淇凌球爆贊 很好吃 床墊是軟的但是包裹感很好 因為腰不舒服本來以為軟床第二天會腰疼 結果睡的出奇的沉 也很安靜根本沒有任何噪音 離景區很近 走路10分鐘 走過去的路上也很出片 總之體驗感非常好 是個放空的好去處

房間就是官方圖片，就不發圖片了。良壤的農場特別美。下午六點之後過去很舒服，拍照也很享受。沒想到農場那麼大……早餐也很豐富，房間裏的用品也都是用心挑選過的。拖鞋我都帶走了😀😀 離西塘景點也很近，走酒店後門，很快到達。晚上五點之後免門票。 管家小薪服務也很貼心，有需要隨時可以找她。

第一次入住西塘良壤酒店服務真的非常不錯，尤其是我的管家小亮在整個接待過程中非常的耐心。晚上較晚都要睡覺了，我的房間浴缸熱水有問題還幫我溝通協助，整個酒店的服務非常的順暢。天氣很熱提醒我做防曬，帶好防曬衣，服務過程比較有預見性，提醒我房間套餐所含的內容預約了餐位；也提前給我發了酒店附近的攻略，比如西塘古鎮以及當地特色美食江浙菜的推薦、酒店公區的介紹，很貼心的告訴我酒店停車場距離大堂最近的位置， 酒店的空間佈局也非常的獨特，一步一景巧奪天工，感謝這些服務人員有温度的服務！會再次回到這裏！

服務：服務意識超前，注重細節，管家式。 環境：整個酒店很有氣度，有中國園林的可居，可觀，可望，可遊的特點。公區遊走其中猶如逛藝術展，心靜下來了。 衞生：無可挑剔 設施：浴室頂噴出水有點不順暢 烤鴨和玫瑰花茶很棒