Photos de Z Hotel Johor Bahru

I recently stayed at your hotel for one night and encountered a rather disappointing experience that I would like to bring to your attention. I received a call informing me of a water leakage issue beside my room, and was told that I must return to the hotel and change rooms before 9:00 PM. I found this request frustrating, as I believe it would have been more reasonable and guest-friendly to allow the room change upon my return, rather than enforcing a strict time limit. Upon returning to the hotel, I was further disappointed to learn that there was no hot water supply available. Despite this, I had no choice but to shower without hot water. This significantly affected my comfort and overall stay. As a guest, I expected a higher standard of service and flexibility, especially when facing an issue that was not caused by me. I hope you will take this feedback seriously and improve communication and service recovery for future guests.