Coco Royal Beach Resort

Very good and friendly staff and very reasonable rates... Brach front hotel with all facilities can recommend for vacation .... .............................................................................................

One word “WOW” welcoming, friendly, happy I could go on for ever. From gardeners to Management everybody is so warm, happy, smiling, approachable. From Ragu on front of desk faultless always smiling, and willing to help. Akila Restaurant Cpt goes out of his way to please, very chatty, very knowledgeable. There is nothing he would not do to help you. Staff always smiling and helpful. Bartender with green t.shirt kept me cool supplying with ice cubes.in tissue to keep me cool lol. Security man (Lovely man) there to help if you have any issues outside the hotel. Rooms nice and big and cool, love the white fluffy towels and the miniature soaps lovely smell. I can not fault this hotel in any way, only one thing I will say is if I could give this a score of 10/10 stars I would but only allows 5.. Well done Hotel you have amazing, such happy smiley staff and I for one will recommend you back home in UK. 10/10 all the way you could not be any better.👏👏👌👌😀😀❤️🙏🙏

Loved this hotel everyone made our stay realy good, the manager made himself available to talk about the hotel, the juicer broke and got another one the next day!! And called it Julie's juicer!! Would recommend this hotel everybody tried so hard to let us have a good time . Ragu was great

This is a three star hotel and so set your expectations accordingly and also that three star SL is not like the UK. The one factor that made this hotel stand out was the superb staff. Special mentions to Akila the Bar Captain who is simply amazing. Nothing is too much for him and he truly truly care about his guests. He should be in a more senior position for me and soon. The new GM (sorry no name) is brilliant. Available all the time, very visible and despite having only been there a few weeks he is making huge change and a making great difference. The brand new barman is also a breath of fresh air - bar now clean and drinks in stock and well made. Our first few days were a bit like Fawlty Towers with room not cleaned and drinks running out. It did though became clear why as the hotel was sold whilst we were there and the new multi millionaire owner arrived to meet the staff. In the final few days there was noticeable change - a new fence installed by the beach, new lights fitted to the pool and massive painting underway inside and outside the rooms and no drinks shortages at all. To be clear we had some issues at the hotel as we were AI via TUI and there was no snack bar as advertised, drinks sid run out and also no wine on AI. The latter being due to the rising cost of wine rising (as staff told us and other guests) and not due to it never being included as the TUi rep lied to us and others about. Food was tasty and the masseuse was also superb with an hour full body for just £13!!! Always plenty of beach towels and sunbeds and so never a risk to not have somewhere to lie down. Ladies on the beach by the gate are also brilliant and very reasonable for their clothing and also cheap fresh coconuts too. Don’t ignore them and share some love to them. This hotel has the chance to be amazing if the new GM gets supported. It’s small and so you get such a personal experience from the great staff. If it were mine I’d have the masseuse services advertised in every room with prices and also I’d get the snack bar open asap so the non AI guests will eat and drink there assuming you also get a menu with prices on display. If we had the final few days for the whole time then this three star hotel would have had a five rating and it was the staff - especially Aklia and the GM that gave them a four and not a three rating. If you want a personal and authentic boutique hotel on the beach - this is for you.

Lovely staff, all very helpful particularly Ragu (at front office) and Bradley. The cook was extremely kind and helpful and the food delicious. We ate very well. The pool was clean, warm and well cared for. Good views of palm trees, beach and blue sea. The cleaning staff were efficient and kind. Overall, a wonderful holiday with easy access to the sights of Sri Lanka.