Montage Kapalua Bay

Our stay at the Montage was simply out of this world. From the breathtaking views to the exceptional service, everything was flawless. The staff went above and beyond to make our family feel welcome, and every detail was pure perfection. We didn’t want to leave – truly the best hotel experience we’ve ever had!

This hotel is amazing. I have no notes. We stayed at the Montage for 3 nights, then we went on to Hana Maui and the Grand Wailea (that one was a big mistake!) and I found myself missing the montage. The service at the montage is incredible, the pool is very fun (we had a 5 year old) and the shaded chairs at the beach and pool were included in our cost (I’m specifically mentioning this because of the nickel and diming at the Grand Wailea) The food at their main restaurant, Cane and Canoe, was wonderful. The room was stunning, there was a beautiful trail head to the right of the property….this was an absolutely incredible experience. We also stayed at the Four Seasons on the Big Island on a previous vacation and while we loved it, we gave the edge to the Montage because the service (including food service), pool side service, and the food were all incredible! We made a huge mistake not coming back to the montage. It’s true luxury and vacation, and it’s pretty quiet and peaceful too.

We came to the Montage Kapalua Bay for 3 weeks in July 2025 with 5 family members: 2 vegan (fairly straightforward); 1 with severe diverticulosis who must not have anything with seeds, nuts or kernels (even cucumbers and tomatoes) or a hospital visit is on the menu; 1 with burning mouth and throat syndrome who must eat totally plain food prepared on a clean pan or grill with no salt, pepper or even garnish, or the chronic burning escalates for several days, and 1 teenager who can eat anything. I spoke with Sous Chef April before we arrived. She entered extensive notes in the Montage computer system and assured me that wherever we went in the Resort, the chefs and servers would access these notes/requirements and deliver meals without any difficulties (even at the pools). She also gave me her mobile number. On our first night, Executive Chef Justin, took our order, and adjusted menu items to fit our challenges. Everything was perfection (even the stir-fried breaded tofu, and I don’t like tofu). Sous Chef Zach made dishes for us that were not on menu. He took our order and came out 2-3 times to check on us. On the last evening, the 2 vegans had a craving for vegan burgers, but it was not on the menu nor was anything similar. Chef Zach made the best vegan burgers we’d ever had—terrific seasonings. Three times we got a whole Maui Gold pineapple sliced into chunks and placed back into the pineapple that was Not on the menu. We can still taste the sweetness. One night we went to a special event and Chef April sent a beautiful large fruit plate just for us since we couldn’t have the regular menu for this event. One day we made guacamole in our unit, and I decided I’d ask the pool server for a bag of their homemade fresh corn chips (not on the menu). We had them hot in less than 10 minutes. For the entire 3 weeks, we didn’t have any eating problems (which is rare for us, given the difficult challenges), and we felt like we had our own private chefs. We can’t wait to return. Art Gechman

We go to Hawaii every year and we have stayed at many of the 5 star resorts on the various islands. The Montage was truly an amazing experience and one where we will certainly go back. First, the rooms are very spacious and clean with all the amenities since many/most are residences so that lends itself to larger living spaces generally. Rooms are very up to date and we had a huge lanai with grilling appliances, couches and chaises with a 180 degree view of the ocean. The resort felt empty even though they said that they were close to capacity so we never had any issues with getting great chairs by the various pools, the waiters/waitresses generally remembered what we had eaten the night before and had recommendations accordingly. Scott at the front desk was very helpful with all of our asks and needs - felt like a personal concierge. Would recommend to anyone who hasn't been before ..we'll definitely be back!

There was construction going on at the property but it was very clear that there was a direct effort to ensure that the construction noice didn't interfere with the guests. We hardly knew that there was construction going on during our stay. There was a room credit due to the construction that we could use for breakfast and the pool. This offereing really made it clear that The Montage understood that the construction wasn't ideal and the offering of credits was more than generous. The property was amazing and the snorkeling was incredible. We made some fantastic memories here as this was one of the best overall family vacations that we've ever had. All of the staff was amazing but special shout out to Scott at the consierge desk and the guys at the valet station.

Our stay at Montage Kapalua Bay was nothing short of spectacular, and we are already planning our return! From the moment we arrived, the service was impeccable, and every staff member we encountered went above and beyond to make our trip unforgettable. Special shoutouts to Jeremy in the bar and restaurant, who brought warmth and incredible energy to every interaction. His drink recommendations and attention to detail truly elevated our dining experience. Eric, the poolside server, was phenomenal—always friendly, attentive, and ensuring we were well taken care of. Stacy in guest services was a delight, providing seamless assistance with everything we needed. And Lisa? She makes the best coffee we’ve ever had! She turned every morning into the perfect start to our day. The valet and hotel drivers deserve major recognition as well. They were consistently friendly, polite, and prompt. Every time we called for the hotel car, it arrived with a smile, and we never had to wait. Housekeeping was equally outstanding—thorough, efficient, and always with a kind word. One standout moment was when Sally and the chef graciously accommodated our family of nine with a custom grill pack on incredibly short notice, even on a day when he was managing a large wedding. The food was phenomenal, and his flexibility and professionalism were greatly appreciated. The in-room dining team also exceeded expectations, though I regret not catching the name of the fantastic attendants who took such great care of us. The Cliff House experience was another highlight—breathtaking views, the perfect sunset, and sipping Veuve as we watched whales from the balcony was a memory we’ll treasure forever. While everything was world-class, I do have one suggestion: implementing a no-holding-chairs policy at the pool. It was frustrating to walk around with nowhere to sit while so many chairs were empty but “reserved.” At a luxury property like this, guests should always feel they have access to seating. Finally, though there was a miscommunication with our cabana rental on the first day, Montage more than made it right for us. Their exceptional customer service ensured we left with nothing but glowing memories. Thank you to the Montage Kapalua Bay team for an unforgettable vacation. You’ve set the bar high for luxury and hospitality!