Novotel Trabzon

Avis : Novotel Trabzon

Novotel Trabzon

Cumhuriyet Mah, Kasustu Mahallesi, 61300, TürkiyeVoir le détail de l'hôtel
Novotel Trabzon
Novotel TrabzonNovotel TrabzonNovotel Trabzon
Vérifiez prix et disponibilités pour vos dates
Nous égalons les prix
1 nuit

Avis des voyageurs

8.0/10
Très bien
71 évaluation
Avis vérifiés
Emplacement8.1
Commodités8.1
Service7.8
Propreté8.0
Filtrer par :
Trier par :
Toutes les évaluations(71)
Évaluations positives(38)
Évaluations avec photos/ vidéo(4)
Évaluations négatives(10)
umut suna Uygun
Chambre supérieure (2 lits simples)
Séjour au mai 2023
En famille
11 évaluation
10/10
Exceptionnel
Publiée le 20 juin 2023
Excellent service excellent personel
Invité
Chambre supérieure (2 lits simples)
Séjour au nov. 2024
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 20 déc. 2024
Lovely location and stay
Traduire
Mohammad hassan
Chambre supérieure, avec vue sur la mer (lit queen size, non fumeurs)
Séjour au juin 2025
En couple
14 évaluation
10/10
Exceptionnel
Publiée le 17 juill. 2025
فندق جميل و موقعه جميل ورائع و خدمتهم كانت جميله و فريق العمل كان جدا متعاون
Traduire
Invité
Chambre supérieure (lit double)
Séjour au mai 2025
En famille
1 évaluation
2.5/10
Publiée le 21 juin 2025
Müşteri memnuniyeti sıfır, 3 yıldızı bile hak etmiyor! Bu otel kesinlikle müşteri odaklı değil. Çalışanlar sadece yolcu gönderme derdinde, tamamen ilgisiz ve hatta dürüst bile değiller. Temizlik için geldiklerinde tüm kirli çarşafları yere attılar ama toplamak zahmetine bile girmeden odadan çıktılar! 3 yıldızlı otellerde en azından temel hijyen ürünleri (örneğin saç kremi) olur, ama burada o bile yok. Yaşadığım deneyim hayal kırıklığıydı, kesinlikle tavsiye etmiyorum
Traduire
NADIAH NAMI
Chambre double exécutive
Séjour au avr. 2025
En couple
3 évaluation
7.5/10
Publiée le 30 mai 2025
Bazı personel çok kabaydı. Modern 4 pm'i denemek zorunda kaldım ve yapmadım.
Traduire
Mr. Khe
Chambre supérieure (lit double)
Séjour au mars 2024
Autre
20 évaluation
10/10
Exceptionnel
Publiée le 15 avr. 2024
Отель находится недалеко до Трабзона (на авто). Номер был с видом на море, очень тихое утро с пением птиц👍завтраки хорошие, есть парковка для машины.
Traduire
Saif
Chambre classe affaire, avec vue sur la mer (lit double)
Séjour au mai 2023
En couple
3 évaluation
6.0/10
Publiée le 10 juill. 2023
الاطلالة جميلة، والغرفة كلاسك وتصميمها عادي وقديم نوعاً ما، المهتم في الاطالة انصحه بالحجز في الفندق، لكن الي يهتم في جمال الغرقة وجمال التصميم ما انصحه بالاستئجار عندهم.
Traduire
shengrui1229
Chambre supérieure (lit double)
Séjour au déc. 2022
En couple
5 évaluation
10/10
Exceptionnel
Publiée le 6 janv. 2023
非常方便,旁邊就是購物中心和旅行社,打車到市區也很方便。
Traduire
Invité
Séjour au mai 2025
Autre
10/10
Exceptionnel
Publiée le 18 juin 2025
Hôtel superbe et propre. L'employée, Bushra, était aimable et respectueuse je suit satisfaite 😌 de tous les jours que j’ai passé
Invité
Séjour au juin 2025
Autre
2.0/10
Publiée le 23 juill. 2025
The hotel, although advertised as a 5-star property, is in reality not a 5-star hotel. The rooms do not look or feel like those of a true 5-star hotel. The manager is very rude and uncooperative. I was given a room where the surrounding rooms made unbelievable noise. I complained, and they offered me a smoking room, which I cannot stay in due to my sinusitis issues. Then they showed me a room on the first floor that did not meet the features I paid for. It was unbelievable. While the staff are helpful, the managers' attitude was unacceptable. I requested a full refund, but the managers did not even try to help or resolve the issue. The noise is unbearable. I had booked a 2-night stay at this hotel, but I will not stay—even without a refund—because it is simply unacceptable to stay in such a hotel. The rooms are not clean. Attached are some examples.
Traduire
ماجد ا
Séjour au juin 2024
Entre amis
10/10
Exceptionnel
Publiée le 5 juill. 2024
We would like to thank Ms. Büşra, who welcomed us and checked us in quickly. She was polite, caring and very helpful. She explained the hotel in detail to the smallest detail and was very attentive. I would like to thank the entire welcoming team. Also, thank you to bellboy Mesut.
Traduire
Réponse de l'établissement: Dear Guest, We are pleased to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, Dincher Chakmak General Manager
Tourist290430
Séjour au mai 2024
En famille
2.0/10
Publiée le 22 juin 2024
The room was very dirty. There was a fresh coffee stain on the wall, the carpet had not been vacuumed, and the bedding appeared to have been used. Although there were three of us, we only received amenities for two. On the first day, they provided espresso capsules, but on the second day, they claimed they had none. The bathroom smelled awful, like eggs, likely because the floor was mopped with dirty mops. There was hair on the basin, and the bathtub was slippery. On the third night, we requested fresh linen, which they provided, but the duvet cover was damaged and should be discarded. The corridors were full of dust and garbage, with dirty skirting boards. The AC was off, making it hard to breathe, and the lobby toilets and entrance were dirty. This place is far from being a five-star hotel. My stay was horrible, with broken electric switches in the room, a dusty balcony, a balcony door that needed fixing, and stained, hole-ridden curtains. The front office staff need training on how to interact with guests and solve problems; they seem to lack basic hospitality knowledge. Housekeeping needs training and training the staff need supervision and one to inspect the rooms . Restaurant food was delicious and very tasty, Halil was working very hard jumping from here to there and always make sure if we are satisfied with food. Breakfast very good. But you Gus lack in cleaning and clear the tables inside and outside. No duty manager available, no one asked how was our stay even. Novotel is one of my favorite hotel brand.
Traduire
Réponse de l'établissement: Dear Guest, First of all, we would like to thank you for choosing Novotel Trabzon for your stay.Comments from our guests are very important for us to take our service quality one step further. We would like to inform you that the necessary research will be carried out and the necessary training will be given to our colleagues based on the feedback you have stated in your comment. Thank you once again for taking your valuable time to share your objective comments with us.We will be pleased to welcome you to Novotel Trabzon on your next trip and to receive your up-to-date comments about our hotel. Regards, Dincer chakmak General Manager
Nigara Z
Séjour au oct. 2024
En famille
4.0/10
Publiée le 12 nov. 2024
We didn't like the hotel at all, in the booking we indicated that there would be four adults and one child, we were given two rooms only for four, we called the reception twice, we went there twice, but no one did anything. There is no hot water in the shower, the rooms are dusty, old, the air conditioner almost doesn't work, upon arrival no one even showed us to the room, there are no brushes, no robes or anything else in the room. There is not a big choice for breakfast. In the evening we wanted to go to the pool, but we need swimming caps for it. No one warned us that we needed them, we had to buy them for 100 lira here. I don't know where the 5 stars came from, I think two stars are extra.
Traduire
Réponse de l'établissement: Dear Nigara Zikriyarova, First of all, thank you for taking the time to inform us about your experience at our hotel. While our primary goal as a team is to always provide the best service, the feedback from our guests adds experience and happiness to our team. We have done the necessary research on the situation you mentioned, but I should point out that since your reservation is for 4 adults and 1 child, there are 2 rooms in each room, 1 large bed and 1 sofa bed, and the room has been allocated according to the number of people. During check-in, it was stated that our rooms do not have 3 separate beds and your approval has been received. And after you checked in, your sofa bed was opened by our staff. We would like to state that the reason for the low number of products we leave in our rooms as standard is to minimize the footprint we leave on nature. In addition, if you have any needs, you can contact the reception and the product you need has been left in your room by the housekeeping and renewed daily. It is mandatory to wear a swimming cap in the indoor pool due to hygiene standards. If necessary, you can buy a swimming cap from the spa center. Thank you once again for taking your valuable time and sharing your objective comments. Best Regards, Dincer Cakmak General Manager
Tour291327
Séjour au juin 2024
Autre
8.0/10
Très bien
Publiée le 22 juill. 2024
There is big mall near the hotel. Not far from an active shopping area. About ten kilometers from Trabzon city center There is bus station near the hotel. The beach within a few steps from the hotel. Good reception staff specially Aisha Gul, very active and helpful.
Traduire
Réponse de l'établissement: Novotel Trabzon’ da, keyifli zaman geçirdiğinizi öğrenmekten mutluluk duyduk. Ayrıca hizmet kalitemize ilişkin nazik yorumlarınızı tüm ekibimiz ile paylaşacağımızdan emin olabilirsiniz. En kısa zamanda sizi tekrar ağırlamak ve Novotel farkını yeniden yaşatmak dileğiyle. Saygılarımızla, Dinçer Çakmak Genel Müdür
İsmail İ
Séjour au mai 2024
En famille
10/10
Exceptionnel
Publiée le 25 juin 2024
very nice hotel. nice location and friendly staff The breakfast is very good. It is nice to be by the beach and the rooms are very clean. We were very pleased. I would definitely recommend it. Thank you very much. Very nice hotel. Everything was perfect
Traduire
Réponse de l'établissement: Dear Guest, We are pleased to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, Dincher Chakmak General Manager