Avis : Novotel Trabzon

Excellent service excellent personel

Lovely location and stay

فندق جميل و موقعه جميل ورائع و خدمتهم كانت جميله و فريق العمل كان جدا متعاون

Müşteri memnuniyeti sıfır, 3 yıldızı bile hak etmiyor! Bu otel kesinlikle müşteri odaklı değil. Çalışanlar sadece yolcu gönderme derdinde, tamamen ilgisiz ve hatta dürüst bile değiller. Temizlik için geldiklerinde tüm kirli çarşafları yere attılar ama toplamak zahmetine bile girmeden odadan çıktılar! 3 yıldızlı otellerde en azından temel hijyen ürünleri (örneğin saç kremi) olur, ama burada o bile yok. Yaşadığım deneyim hayal kırıklığıydı, kesinlikle tavsiye etmiyorum

Bazı personel çok kabaydı. Modern 4 pm'i denemek zorunda kaldım ve yapmadım.

Отель находится недалеко до Трабзона (на авто). Номер был с видом на море, очень тихое утро с пением птиц👍завтраки хорошие, есть парковка для машины.

الاطلالة جميلة، والغرفة كلاسك وتصميمها عادي وقديم نوعاً ما، المهتم في الاطالة انصحه بالحجز في الفندق، لكن الي يهتم في جمال الغرقة وجمال التصميم ما انصحه بالاستئجار عندهم.

非常方便，旁邊就是購物中心和旅行社，打車到市區也很方便。

Hôtel superbe et propre. L'employée, Bushra, était aimable et respectueuse je suit satisfaite 😌 de tous les jours que j’ai passé

The hotel, although advertised as a 5-star property, is in reality not a 5-star hotel. The rooms do not look or feel like those of a true 5-star hotel. The manager is very rude and uncooperative. I was given a room where the surrounding rooms made unbelievable noise. I complained, and they offered me a smoking room, which I cannot stay in due to my sinusitis issues. Then they showed me a room on the first floor that did not meet the features I paid for. It was unbelievable. While the staff are helpful, the managers' attitude was unacceptable. I requested a full refund, but the managers did not even try to help or resolve the issue. The noise is unbearable. I had booked a 2-night stay at this hotel, but I will not stay—even without a refund—because it is simply unacceptable to stay in such a hotel. The rooms are not clean. Attached are some examples.

We would like to thank Ms. Büşra, who welcomed us and checked us in quickly. She was polite, caring and very helpful. She explained the hotel in detail to the smallest detail and was very attentive. I would like to thank the entire welcoming team. Also, thank you to bellboy Mesut.

The room was very dirty. There was a fresh coffee stain on the wall, the carpet had not been vacuumed, and the bedding appeared to have been used. Although there were three of us, we only received amenities for two. On the first day, they provided espresso capsules, but on the second day, they claimed they had none. The bathroom smelled awful, like eggs, likely because the floor was mopped with dirty mops. There was hair on the basin, and the bathtub was slippery. On the third night, we requested fresh linen, which they provided, but the duvet cover was damaged and should be discarded. The corridors were full of dust and garbage, with dirty skirting boards. The AC was off, making it hard to breathe, and the lobby toilets and entrance were dirty. This place is far from being a five-star hotel. My stay was horrible, with broken electric switches in the room, a dusty balcony, a balcony door that needed fixing, and stained, hole-ridden curtains. The front office staff need training on how to interact with guests and solve problems; they seem to lack basic hospitality knowledge. Housekeeping needs training and training the staff need supervision and one to inspect the rooms . Restaurant food was delicious and very tasty, Halil was working very hard jumping from here to there and always make sure if we are satisfied with food. Breakfast very good. But you Gus lack in cleaning and clear the tables inside and outside. No duty manager available, no one asked how was our stay even. Novotel is one of my favorite hotel brand.

We didn't like the hotel at all, in the booking we indicated that there would be four adults and one child, we were given two rooms only for four, we called the reception twice, we went there twice, but no one did anything. There is no hot water in the shower, the rooms are dusty, old, the air conditioner almost doesn't work, upon arrival no one even showed us to the room, there are no brushes, no robes or anything else in the room. There is not a big choice for breakfast. In the evening we wanted to go to the pool, but we need swimming caps for it. No one warned us that we needed them, we had to buy them for 100 lira here. I don't know where the 5 stars came from, I think two stars are extra.

There is big mall near the hotel. Not far from an active shopping area. About ten kilometers from Trabzon city center There is bus station near the hotel. The beach within a few steps from the hotel. Good reception staff specially Aisha Gul, very active and helpful.