Avis : Kathmandu Grand Hotel

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Kathmandu Grand Hotel. We appreciate all guest comments, as they help us improve our services.We want to clarify that you initially booked a room for two guests for one night. On the following night, you booked for only one guest, even though there were two of you. As per our policy, an additional charge applies for the extra guest, which you were initially hesitant to accept but ultimately agreed to pay.We are sure that this situation may have influenced your review. Additionally, some of the pictures you shared do not accurately represent our hotel; some appear to be from other hotels, and others were taken after your stay, which does not reflect the room's condition upon your arrival.We are committed to providing our guests with a positive experience and would be happy to discuss any concerns further.Best regards,Ganesh GiriKathmandu Grand Hotel亲爱的客人.感谢您分享关于您最近入住加德满都大酒店的反馈。我们非常重视客人的意见，因为这些意见帮助我们改善服务。我们想澄清一下，您最初预订了一个房间供两位客人入住一晚。第二晚，您预订了一个房间，但只有一位客人入住，尽管您实际有两位客人。根据我们的政策，额外客人需要收取附加费用，您最初对此持有犹豫态度，但最终同意支付。我们确信这种情况可能影响了您的评价。此外，您分享的一些照片并未准确反映我们的酒店；其中一些似乎来自其他酒店，还有一些是在您入住后拍摄的，这并不反映您到达时房间的实际情况。我们致力于为客人提供积极的体验，并乐意进一步讨论您的任何关切。此致，Ganesh Giri加德满都大酒店