Hôtels Sure Hotel Collection by Best Western à Kendal

I only stayed for the night and had a good night's sleep. The room was cosy with a large, comfy bed. The only minor issue was that the shower wasn't quite warm enough, but not cold. Breakfast was delicious, but rather than having a hot buffet selection, they brought out the hot food to order, which I preferred as it tasted freshly cooked and warm. Staff were very pleasant and helpful, and were welcomed by a lovely lady on reception, and the location was ideal, being in the town. There's no on-site parking, but we parked nearby in the cricket club car park that was only £2 overnight.

The location is perfect, right next to the train station and it's very easy to spot the entrance. The cleanliness is definitely a work in progress. The key areas were very clean, such as the bed, the wardrobe etc. However there was dust on small things like the towel holders, behind the cupboards etc. (The only reason I checked was because my allergies were acting up but only in the room). A few cobwebs in the room that you only really notice when you're just relaxing. The bathroom was clean but in the grouting there was mould in there, so it needs sorting. The beds are uncomfortable, they're really hard on your back and both me and my partner have left with sore backs after staying, I booked a double bed and it's two single beds pushed together which would be fine if the mattresses weren't so firm. The reception staff both over the weekend and weekdays were so lovely, very friendly and welcoming and i can't fault them whatsoever. The team that refreshes the room were also lovely, very accommodating and friendly, they topped everything up in the room fast without asking and were also great. The night porter unfortunately needs an attitude adjustment, his tone and the way he speaks to you just isn't okay. Having a lovely day and coming back to the night porter being rude wasn't pleasant. All in all a lovely stay with only a few minor complaints.