Bungalows Key Largo - All Inclusive

The overall ambiance and service of Bungalows is unsurpassed! You’re treated as if you’re the only guest(s) on the property. Once you pull up, your every need is anticipated and met. Check-in was seamless and stress free. The tiki punch offered at the associates desks doesn’t hurt either!! When the staff opens the gates to take you on a tour and to your bungalow, it’s like you’re in a different world. The entire property was spotless and immaculately maintained. Neither my husband nor I have ever felt such soft, luxurious bathrobes! The bathroom was spacious with a wonderful, relaxing shower. Having a garden bungalow, we also had an outside shower. The main room was equipped with an abundance of charging stations, plenty of drawer and closet space and just an overall feeling of relaxed homeyness. The beds are super comfy with fantastic pillows! I’m a pillow snob, and these met my picky criteria!! Nightly turndown service with goodies is provided unless it’s not wanted. The one extra water excursion we took was the tiki boat ride. Our “Captain,” Chris, was super friendly and knowledgeable about Florida Bay and the Key Largo area! It was a lovely, relaxing afternoon jaunt. The grounds are incredibly well equipped for swimming, sun bathing or just hanging out under an umbrella. Should you choose to not walk or ride the bicycles provided with your bungalow, you may call the front desk and someone will come get you with a smile. West took care of us so incredibly well during our stay!! The only area (in my opinion) that wasn’t up to the overall standard was the food. The food was good, but not what you would expect for the cost of a stay at Bungalows. Again, the service was spot on. The food, however, just didn’t meet up. Ben, in Bogie & Bacall’s, was an excellent server with well trained assistants. One’s water glass would only get a fraction of an inch low in the glass when it was being refilled. Empty dishes didn’t sit on your table a minute too long. Each course was perfectly timed and served. One of the soups offered the evening we ate at B&B’s was an asparagus soup. It was probably the best thing we had next to the yogurt/berry/granola parfait for breakfast one day we didn’t want to get out early. Coming from a foody family and for the cost of a stay here, the food was very disappointing. Even with my gripe about the food, the overall experience was excellent. I would certainly recommend it for a couple wanting away.

Bungalows is a beautiful resort with lovely grounds and well appointed individual bungalow accommodations for each couple. The food is great and portion sizes are also great! They have a wide variety of cocktails and you can choose your liquor if you prefer a certain brand. Breakfast is wonderful at Fishtales as well. The criticisms I would have are as follows: They seem a bit understaffed as far as wait staff around the main pool area, staff is very nice but seem super busy and wait times are sometimes long. Room service is not included in the all inclusive price here and I was told I could not get "to go" food at the tiki bar for my husband who was in a work call in the room. For the price charged this should not be the case. Again the resort is beautiful and I would definitely stay again

I had a very disappointing and painful stay at the Bungalows. At dinner on our first night, we were seated at a table on the rocky beach area. As soon as I sat down, my chair fell backwards into a hidden hole in the sand, and I landed on the rocky ground. My arm and elbow were badly cut, bloodied, and bruised. Another guest helped me up and said that the exact same thing happened to him in that same chair shortly beforehand. As such, the staff knew that the chair was in a dangerous location but still sat me there. I spoke to the manager, Cynthia Costa, about this incident. Cynthia was shockingly rude, unapologetic, and cold. She blamed the incident on unpredictable nature of the sandy ground and did not offer anything to make things right. I asked her for my wife and I’s spa treatments to be comped in consideration of the incident. She offered to comp just half of the spa treatments, which I found unacceptable. She claimed that the owner would need to approve a full refund of the spa costs. I asked her to speak with the owner about it, but I never heard from her again. Aside from this horrible experience, the resort is generally overpriced and understaffed. Most of the staff are very friendly and the grounds are pretty. However, the food quality is poor, there is a lack of staffing, and the amenities are lacking. It is not worth the hefty price.

We had a wonderful time at The Bungalows Key Largo. From the moment we arrived everyone was so welcoming and professional. Our welcome drink, Tiki Tai, was delicious and set the tone for our days in this truly tropical paradise. We were transported to our bungalow and given a quick tour of the grounds. The bungalow was spotless and smelled so good. The outdoor shower and tub was so nice and felt truly secluded and private with the beautiful tropical foliage everywhere on property. We had amazing service throughout our stay. Some mentions for excellent service, Christopher and Manuel at Fish Tales for dinner. They were wonderful and very knowledgeable. Steve at Sea Señor was super nice and it was truly a pleasure having him during our dinner that night. Amber at the Tiki Bar was so sweet and her guavalajara cocktail drink was amazing. It was a pleasure meeting her and talking with her. Nightly entertainment was great. We had Leah Sutter singing and she’s amazing. Enjoyed her music so much. We also had trivia night with Katelyn. She is wonderfully entertaining and funny. The questions for trivia were great and her approach was so fun. Great energy. We loved everything about our stay. It’s not cheap to stay here but we found that it was definitely worth the money. The only thing I would recommend is that they would let you add tips at the end of stay rather than being handed a receipt to fill in tips at the end of every meal/snacks/drinks. Other than that which isn’t too bad just a little annoying, we absolutely loved our stay at The Bungalows Key Largo and will definitely return in the future.

We loved our 7 night stay! The food was amazing, the beds were great including down pillows etc. Drinks were top shelf and fabulous. the resort is beautiful and the staff (waitresses bartenders etc are the nicest people and just want you to have a great time) With that said, I know why people complained about additional items, tipping etc... and it all falls into one place - the only negatives I found were solely done by front desk and those answering the phones. These folks need training on customer service. I did find that if you questioned something they blamed it on someone else etc. They didn't return calls and had no real knowledge outside of whatever it says in their limited handbook. Really they just need training on customer service and being the first voice you hear at this resort - my guess is they haven't or it was just bad training because I sat and listened to them answer questions from guests and on the phone and it was pretty bad. When I asked about something on my bill, she immediately blamed the crew on the boat. That is not what you want to hear from the person in charge of your bill. Also when I called them with a question from my room, she said would would check and call me back and never did. when I made my reservation they had no clue about car services, taxi's, sea planes etc. So I will help you here - if you are coming from Miami please use GOPRO car service - they were amazing, lovely cars and extremely accommodating. (the service the front desk told me about never returned my call), there are sea planes but the front desk didn't know much, then said they would send me info and never did. So once again, the front desk and those answering phones are the only issue I found as a negative and considering how great the hotel is - I would let it go and just hope at some point the Johnson family who owns this hotel will read our reviews and audit the front desk staff to get them the training they need for front of house.

We loved the Bungalows. Service was excellent and everyone we met on the staff was very friendly and accommodating. We spent time at both the Zen pool and the beach pool. Service was great at each location. Breakfast was overwhelming with everything you could ever want including bloody Mary’s and other assorted breakfast booze. Lunch selection at all locations was excellent and dinner at the 3 restaurants was very good, fresh fish every night. Hemingways Bar was our favorite hang out before dinner. Our room was very nice, 408 I believe, but I would recommend rooms in the 200 to 300 range as they are a little closer to the main activities and probably a little quieter. Great place and we will return.