Bungalows Key Largo - All Inclusive

We booked Bungalows Key Largo with the expectation of a high-end, all-inclusive resort experience. Unfortunately, what we encountered was a serious health and sanitation issue on arrival — and a deeply disappointing response from resort management. Timeline of Events: On the evening of April 5, 2025, after having dinner at the resort, we returned to our bungalow to find a live bed bug crawling on the bed, directly where turn-down service had just been completed. Upon further inspection, we observed what appeared to be bed bug eggs under the bed. We immediately reported the issue. A staff member arrived via golf cart and transported us to the lobby, where we met with the manager. From the moment we explained what we had seen, the manager began denying the possibility of a bed bug issue — long before anyone had inspected the room. The concern was minimized and dismissed. Eventually, a housekeeper was sent to “check” the room, but no pest control professional was called, and no formal protocol was followed. Given the nature of the issue and the resort’s failure to respond appropriately, we made the decision to leave the property that night. We did not stay overnight and did not use any of the resort’s amenities beyond the initial dinner. We immediately requested a refund for the unused stay and followed up in writing on April 8. On April 10, we received a response stating that a third-party exterminator had inspected the room on April 6 and April 9 and found no evidence of bed bugs or pests. However, these inspections took place after we had left and after the room had likely been cleaned and turned over. These delayed inspections do not negate what we personally saw and reported the night of April 5. Then, on April 11, the resort posted a public response to our initial TripAdvisor review. They claimed our concerns were “without merit,” accused us of attempting to damage their reputation, and declared they would no longer respond to further communication. No apology. No responsibility. No concern. To make matters worse, this trip was booked to celebrate our 25th wedding anniversary — a milestone that was completely derailed and ruined by this experience and the way we were treated. We have since read other guest reviews citing pest problems, including cockroaches and termites. This suggests our situation was not isolated, but part of a broader pattern that management seems unwilling to address. To be clear, we are fully within our rights to document and share our experience as paying guests, and we do so in good faith. This review reflects firsthand facts and direct communication with the resort. We will not be intimidated into silence by dismissive language or public accusations. We are currently pursuing all appropriate remedies for services paid for but never received and reserve the right to take further action as needed. To future guests: the setting may appear idyllic, but if something goes wrong, you may find yourself dismissed, bl

HORRIBLE!! One of my biggest regrets in life will forever be coming here for my HONEYMOON (a once in a lifetime moment that I can never get back)! I am utterly appalled by how condescending and rude the front desk & manager were after calling them out for not having ANY bungalows available for the prices they advertise on their online calendar (I already paid in full upon arrival)! I realized once I got there that I was charged several hundred dollars more than was advertised on the calendar and was met with NO explanation as to why, just them talking to me like a 5th grader. That’s not okay and extremely MISLEADING to your customers. Also, I paid $300 to check in a 12pm, just to be talked down to for the first 1.5 hours of my honeymoon! NO one should ever have to deal with this, especially when paying thousands of dollars just to be treated like garbage and on your HONEYMOON! It was so unbelievable that I broke down into tears because of how they were treating me. I want to shoutout an amazing employee, Omiel, who was the only one to show me any sort of kindness upon arrival….make him the manager! Food was so underwhelming, especially Sea Senor. Fishtales was good. Pools are SOO hot you can’t even get into them for longer than 5 minutes without feeling disgusting. You are suggested to tip an additional $10-$40 on EVERY check so be aware. I felt the property was very small as well, everything is right on top of each other, the restaurants, the pools, the bar….just steps away…felt like we were at a clubhouse. I tipped the nice staff very well because it wasn’t there fault management is TERRIBLE. The bungalows will never get my money again and I will sharing my experience with everyone I know!

This resort is totally lovely. The grounds are beautiful, staff members are warm and friendly and the bungalows are so cute. It's a cute little resort for a long weekend getaway. Food options are a little limited, but it's fine for a small all inclusive. The bars are terrific and the bartenders are outstanding.

We just got back from an excellent 5 days at Bungalows. My complaints— 1. We paid for early check in and late check out. We arrived at 1:15 and our room wasn’t ready until 3:30 (only 30 minutes before normal check in hours), which seemed like a waste of our $300 early check in charge. Also, it doesn’t make sense to me still because you have to be out of the bungalows at 11:00….so I’m not sure how it took over 4 hours to have our room ready. Even for late check out, you can stay on property until 3:00 (instead of 11:00), but you lose bungalow access at 11:00. 2. While I’m okay with the tipping, it was annoying to be handed a bill at the end of every meal and it sit and wait for a bill to come for poolside service when we were ready to leave. It felt less relaxing this way. 3. The beach (or lack thereof). The property is gorgeous but there is no real space for taking beach walks…and no where to walk alongside the water, as the property is rocky at the water’s edge. My loves— 1. Bungalows are SO CUTE! Plenty of space, loved the luxurious set up and couldn’t love the private outdoor space more. Really enjoyed having my morning coffee in peace and quiet. 2. Food. Such big servings and delicious flavors!! We never went hungry. Sea Senor and B&B were our favorites. Shout out to: Natalia, Ben, Nevada and Marcella—all excellent staff at the restaurants!! 3. Drinks. Plentiful and STRONG! Loved trying lots of new things and the pool staff kept the drinks flowing each day! 4. Music. Loved the live music each day. Made for a wonderful poolside vibe. 5. Water activities. Lots of activities free of charge!! The water was gorgeous and clear and the pools were immaculate. Our best vacation ever? No. Would I go back in a heartbeat? Yes. We did really enjoy our time here!!

A beautiful all inclusive resort. The staff were friendly, helpful, and accommodating. The grounds are beautiful and each bungalow is amazing. The bikes provided are fun and help get around the property. Cute touch. The food and all the drinks were top notch. We will definitely be back.

Upon arrival the staff that greeted us read the "welcome speech" so fast that we were only able to catch a few words before we were handed our welcome drinks and whisked off in the golf cart on our tour of the grounds. The property is breathtaking. It is as if you are transported to another world once you are on the other side of the gates. The bungalows are adorable and the bikes are a special touch. Everything is within walking distance yet you feel that you have total privacy. The number of schedules, reservations, and handouts give it a bit of a summer camp feel. The only place to get food or even a snack without a reservation is the bar. Guests are not allowed to "carry out" food back to the room unless you order room service that includes a $20.00 delivery charge. a 22% service charge, a 7.5% sales tax, the cost of the food (not included in the all-inclusive price of the resort), and the tip. The spa is the epitope of tranquility however, you only get the privilege of enjoying the Eucalyptus Steam Room and the Himalayan Salt Treatment Room if you purchase a spa treatment and only on the day of the treatment. The private tub in the bungalow was nice but after the first day it was never touched by maid service so it was filled with leaves and bird feces so we were not able to use it. Overall, it was a very quiet resort with very little to do. The food was very good. The service at the restaurants was good/excellent. The drinks were nice but the resort is WAY overpriced for an all-inclusive with such limited restaurants and amenities!