Mercure Kyiv Congress

très bien

Very nice Hotel, the service is very good to. cosy room, not so big but nice. The restaurant is very good to with good food options and very good service. Breakfast very complete with sevreal options. Location not the best

My first choice mid range 4 star hotel is mostly Mercure as I’m a an Accor member, and I can say this hotel is one of the best I stayed in around the world, the front desc staff were very helpful, she even helped me set up my Ukrainian Mobil number, as well as upgrading my room to privilege then to deluxe which is cool the only down side is the breakfast, I expected to see some specific Ukrainian specialities let say Syrniki not the boring Croissant 😊 The area is is ok, around 3 km to the city center the hotel is in a new complex shopping Mall and close the red line Metro station with a lots of take away and working class vibes If I’m back to Kyiv the hotel will be my choice but without breakfast 🙈

I stayed in Mercure Congress hotel in Kiev between 15-19 August 2021. We made our reservation through the Agoda website. Staff at the Reception are there with a completely unprofessional local mentality. Especially your staff named SOPIIA. She can't understand or speak English well, speaks in a slurred anger and never tries to solve any problems. Talking to an angry person all the time makes one think about where I've fallen. She was pretending to ask people why did you come here. When entering the hotel, one hopes that SOPIIA will not be there. For the first time in my life, I was getting stressed when entering a hotel. Although Mercure is your higher class hotel, I would definitely prefer the Ibis hotel. We are very regretful that we did not choose another hotel in Kiev. It was also written on the Agoda site that city taxes were included in the price. But they also took cash from me at the hotel (for every day). Maybe this part is Agoda's fault, I'm not sure about that.

I can't tell much about the hostel, but I often go to the restaurant since I work nearby, and it's, unfortunately, one of the few places around where you can seat and eat something relatively decent. I'm saying "relatively" because I had one of the worst food experiences in Ukraine after ordering their "Salad Cesar" on the menu. I usually go for the business lunch, which is rather OK... but today's salad just convinced me not to come back ever, even if I have to eat sandwiches from the supermarket in front of the hostel every day. Worth mentioning is the extremely slow and nonchalant service that definitely doesn't fit with international standards expected for this kind of venue.

Friendly and competent staff, very clean room, next to metro station, in the immediate vicinity of a shopping mall. Rooms are up to date, everything is always fresh and well maintained. I always return to the Mercure Kyiv Congress when I am in town.

Best hotel in Kyiv. Staff are always willing to help tourists find things they are looking for. Highly recommendable to both international and locals. Good restaurant downstairs. They keep the entire hotel building well cleaned and polished.