Premier Inn Newton Abbot

We as a couple always stay with premier inn whilst on our travels. We've only been disappointed a couple of times and this unfortunately is one of those times. Paid extra for the premium room only to find Cobwebs in the corner, badly stained carpet. Badly made bed which I had to remake.(The duvet cover was all scrunched up at the bottom) there was no choice of coffee pods and had to go to reception for teabags.

I’ve stayed in many Premier Inns over the years, they were always clean, competitive and offered a good breakfast. After staying at the Premier Inn Newton Abbot, those days are clearly over and this will be my last stay. On arrival, was directed to reception by staff outside, went into reception to find it empty. The one directing me was the receptionist, yet didnt follow me straight in but kept his conversation going with colleagues. Then the hotel just wasnt clean, the room, bathroom and the corridors. The curtain was hanging down, broken away from the curtain track and wouldnt close properly. They clearly hadnt hoovered under the bed either. There was dirt between the toilet seat and lid, again not cleaned. The matress also wasnt the best, dipped on the one side. Made sleep uncomfortable. Booked the hotel Feb 2nd. Told a few days before out June stay that the restaurant had restricted menus due to refurb. Told so late they removed my choice to go elsewhere. Dusgusting, Id booked 2 rooms. One was for my son and his partner the other for me and my wife. 20th June was a hot day, our room was very hot, i had the air con on but just thought it feeble. After a couple of hours my son had knocked as we were going to dinner, he asked why we didnt have the air con on. His room was very cold. I spoke to reception who told me it will be fine now theyd change it to cool as my setting on their system was go warm!!! Hottest day if the year lets set the system to heat! Madness, took quite a while to cool the room

The hotel was rundown and there was rubbish outside when we first got to the hotel. Hotel room was tidy but grubby, with stains on floor, walls and duvet. One staff member was particularly rude when going for supper. In the morning the cooked breakfast was cold and of very low Quality As well as not opening on time

Good hotel and obviously perfect location for the racecourse and easy walk in to town after, and taxi back ;). Staff were good and rooms to standard as always. Will book to stay again and recommend. Plenty of parking but on site restaurant. ………

Unclean room. Desk hadn't been dusted. Room smelt damp. The mould round the bathroom tiles was bad. The dinner was over priced, re heated slop that took ages to arrive. The breakfast was terrible, I paid £8.99 for a croissant and out of date yogurt. Hardly any food available at breakfast. Juice had ran out.

As a regular user of PremierInn we are used to better. We booked a Prem+ room which was as normal until we saw the bathroom, the grouting was covered in mould and grime, not pleasant at all. The staff were friendly enough. The restaurant however was a different matter, we booked the meal deal as we normally do and were shocked, there was a limited menu we ordered fish & chips & were told there no chips, we ordered a alternative but waited over an for this to be served. As for breakfast next day there was hardly any food in the continental display and the hot food looked unappealing. We had breakfast next in Tescos across the road. The worst experience in PremierInn. Have also submitted review to PremierInn, so disappointed.