The Orkney Hotel

This is a review for the whisky bar. As other reviewers have said the barman/waiter guy in the dirty 3 piece suit jacket seriously lets the whole place down with one of the worst attitudes I’ve ever seen in a hospitality role. He is consistently rude, unable to pore a pint and passive aggressive with literally zero manners. Which is a shame because the food is actually Alryt but I’d rather not have to speak to him or let him waiter my food through from the kitchen as I question his hygiene based on the dirty clothes . Utterly shocking for someone working “front of house” The hotel rooms themselves are tired but do the job. The breakfast is good and the staff except that one boy are nice and friendly

Attended for dinner and a couple of drinks. Manger/barmen with the chain around his neck needs some hospitality training/ attitude change. One guy was his first shift, and yes first pint not fantastic as it wouldnt be in a new place, but the next one was a lot better and he is a cracking guy and a keen leaner. Bar manager guy however should've had a new start observe for an hour or so at least rather than being let loose from the off, surely the basics of teaching someone/managing someone. He also badmouthed said new start to people at the bar, when said new start popped away for whatever reason, which is just unprofessional. Also it is always a reflection on the person who is the boss and trainer rather than the new employee. We said the manager that the first pint was flat, which it very clearly was, and asked for a new one. We were however assured by the manager that it was just the glasses and that he wa working his way throuhh the bad ones, even though he saw that new start hadn't quite started the pint correctly and that it needed a couple of seconds of running before going in the glass. Manager instead of starting fresh just finished off the first pint, especially after it had been poured and then clearly evidenced that it was flat, just pour a new one which another publican had a good pint of si it was possible. Manager however just poured it into a new glass. Which again failed. Husband had to swirl the pint a few times before any sip taken to make it in any way palatable. Second pint received was far better as the new start had got the knack by then. However I would've expected his manager to just do a fresh pint for the first one, rather than just swap the glass when it was so clearly a flat pint. It wouldn't have exactly cost the business much and did leave us doubting their service an quality thereof. At end of night I went to bar to pay and as I got close to bar the bill was just already presented to me without my asking for it first. I get it that that was obviouslywhat I was up for but no eye contact qas made by said manager or acknowledgement and it was just slapped down in front of me and said manager stepped away. Just basic manners at end of day. Obviously didn't tip which he didn't even seem to want to try and gain, as the bill value had already presented in card machine a few seconds after the bill I hadn't asked for was presented to me. Not that after the manager's service we were going to tip anyway. We did however want to tip the new start who is a sound guy and a quick teach which is what you want in hospitality but didn't have the spar echange to pass to him directly rather than via car which would likely go to the business. Hopefully he can put up with his boss going forward. Food was tasty enough. Just service from the manager ruined the experience.

Checked in, and was hugely underwhelmed. Within a few minutes the fire alarm was going off - but apparently it was okay, because that floor had nobody staying there… It was freezing, dated, moldy and dirty. All for the princely sum of £160. The only redeeming features were the breakfast and the lady serving the breakfast.

Nice clean comfortable room but really needs some form of bedside light. The room was either lit up like Wembley or pitch black. Breakfast was delicious but very sparse, continental offerings were very limited and if not down first basically non existent. We had one meal in the Cask bar. Food good but really need to replenish the sauce sashes more regular. We asked for ketchup and vinegar as there was none on the container. Two sachets of ketchup appeared but to this day we’re still waiting for vinegar!! We got the impression a lot on this visit that staff didn’t really care. ( I exclude the room cleaning staff from this, they were excellent)

Had a week holidaying in Kirkwall and touring Orkney. Used The Cask Bar attached to the hotel as our local during our stay. Superb, friendly, knowledgeable and professional service from Josh and Sophie behind the bar made this our go to venue for the week . The bar boasts an incredible range of whiskies and gins as well as local ales. A great atmosphere and we met lots of friendly locals and hotel guests with plenty of chat and laughs.

Comfortable hotel with pleasant period furnishings. However, the restaurant and manager seemed overwhelmed. Restaurant staff on first day were running about in different directions. Losing and mixing up orders. Our breakfast order took 40 minutes before it was admitted that the order was lost. 2 of us did not get their breakfast as our tour was leaving. I received half of my breakfast which I could not finish as our tour was leaving. The manager of the day tried graciously to make up for the situation with a room upgrade. Which I refused as I was leaving early the next morning.