SPIS is a hotel/hostel in Kiruna that I can’t recommend. PROS: - SPIS is in the city center of Kiruna near to the best restaurants and bars in town (this could change in the near future since part of the city is being moved); - They offer a good breakfast with a variety of typical scandinavian offerings from cheese and meat to smoked salmon and herring;Inside the hotel has a pretty good restaurant with delicious food; - Also inside, SPIS provides a small deli with awesome cheeses, bread, chocolates among others. - The double bedrooms have a cool vibe and the bed is comfortable. CONS: - This space it’s called ‘SPIS Hotel & Hostel’ and maybe it could be a good hostel but is a really poor hotel; - The rooms have terrible soundproofing, it’s possible to hear every single movement and noises of the neighbors; - The rooms layout are incomprehensible. A typical layout would have the bathroom of one room near to the bathroom of the next room. The bathroom of our neighbors was next to our bed, which didn’t had any frame to soundproof a little bit; - SPIS doesn’t provide a phone in the room, if you need something from the reception you have to go down the stairs and ask. This is not a game changer but could be a nice touch; - The hotel doesn't have enough breakfast space to accommodate all its guests. This is critical in any situation but specially when you have hungry guests that have strict schedules to attend. One day after waiting 10/15 min. for a vacay table we asked if the hotel had another room. The lady working that day said that they were full at the moment but we could go to the small commun kitchen 30/40 meters down a corridor. I said no, firstly because the breakfast it’s a buffet so it's a bit ridiculous to walk up and down the corridor to grab food, and I didn’t pay to be in a kitchen eating breakfast. We ended up at the counter of the hotel check in (which by the way is in the same place as the restaurant and breakfast room) eating breakfast because at that point we only had 30 min left to eat. What hotel does that? I understand that SPIS space is limited but the management could implement a schedule breakfast time for each room in order to avoid crows and unpleasant situations; - A lot of times guests had to ask the staff at breakfast to clean vacay tables and to replenish food. We sense a lack of efficiency during this period; - In the middle of Lapland where the temperature can drop to -30 degrees Celsius, this hotel doesn’t provide in the room an electric kettle for do it yourself warm drinks; - SPIS has also a lounge area (which is common to the hotel and the restaurant) where typically they sell an amazing variety of beers and wines but if you arrive during lunch time they will not serve you any alcoholic drinks, bedside water, coffee or tea. Like I stated before SPIS will probably change to the new city center. I believe that they have an unique opportunity to reshape their business model and take in consideration the CONS that the
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