Schwarzer Adler Kitzbühel - Adults Only

Room type Studio Darkness/10 4 Towels: quality/5 5 Towels: quantity/5 5 Double door? yes Floor type Coffee nespresso Minibar yes, no alcohol Storage/5 5 Decoration &style /10 9 Water pressure/10 6 outside noise/10 10 interior noise/10 9 Separate toilet yes Shower product individual Pillow/10 9 Mattress/10 8 Air conditioning yes Usb plug no Great hotel, but real problem, having to wake up with the sun/ no darkness in the room. The rooftop swimming pool with the view is an hit. One not luxury moment: we asked to have a pooridge with oat milk or water (to replace the one with cow milk on the buffet/for allergy reasons). After 10 minutes, the waitress came back telling us that the cook doesn't want to prepare that for us.

Reservation Process: Seamless and efficient. Check-in Experience: Warm and welcoming staff. Spa Facilities: Exceptional amenities and ambiance. Rooftop Pool: Breathtaking views and refreshing atmosphere. Room Cleanliness: Immaculate and well-maintained. Hotel Bar: Vibrant atmosphere and excellent service. Overall Staff: Attentive, friendly, and professional. Overall Experience: Outstanding in every aspect.

Great stay in Kitzbuhel. Breakfast was one of the best for a small hotel, bar was lovely, and staff very helpful and friendly. We used both the rooftop pool and spa facilities which were a great bonus. Only issue we found was no air con or temp control in the room so we found it to be quite warm at night. Overall would recommend as close to the slopes and centre of town.

We spent three nights at Hotel Schwarzer Adler, but our stay didn't go smoothly. Right from the start, we had problems with no hot water in the bathroom. We told the staff, but they didn't fix it, even after we asked twice. After our third time asking we had to change our room what wasn’t ideal because we had to pack up our whole stuff and unpack it again. The receptionist, Nadja I think was her name, wasn't very nice! The spa was gross! The breakfast wasn't good. The milk for cereal was bad, and when we told the staff, they just laughed and said it happens sometimes. Plus, they didn't speak much English, which made things harder. The only thing they did to make up for it was waive the parking fee, but that didn't really make up for not having hot water. Overall, we weren't happy with our stay at Hotel Schwarzer Adler and wouldn't recommend it.

Excellent Hotel. The staff are very attentive and helpful. Their attention to detail is to be recommended. The room we had was very spacious. The spa, sauna and indoor swimming pool are as advertised. The roof top pool is a huge plus. Difficult to find any fault with the hotel. Thanks for a great holiday.

We are on our way home after a week at the Schwarzer Adler. We found it to be a great hotel, very friendly and accommodating. We booked with Crystal Ski and had a trouble free experience all the way from Manchester Airport, right up to Kitzbuhel. The transfer from Salzburg takes about 1.5 hours. The hotel is in the center of the village and is immaculate. We had a lovely room overlooking the main street. The staff are very helpful and very much what we'd expect in a quality hotel. For example, we booked a yoga session at a sister hotel about a mile away and they arranged for one of their hotel cars to take us up there. Amazingly, once the yoga was over the driver came and found us to take us back. No charge for the transfer. The room was great and cleaned thoroughly every day. In fact the entire hotel was very clean at all times. We only ate in the restaurant once as it is quite expensive. However, it as very good. Just one point to note - when we arrived for our meal they brought bread to our table. On the bill they'd charged us 6 euros for it. Breakfast was very relaxed and there was a great choice of hot and cold food. Something for everyone - lovely quality and plenty of quantity. No rush to get out of the dining room. We did occasionally drink in the hotel bar - again very friendly and welcoming. As for the skiing, it was hard (not impossible) to ski down to the village due to lack of snow. The gondola does come down, though, so you have to make sure you finish in the right place. We booked ski equipment on line and it was with a shop called Element 3 - great service. They also provided overnight storage in their boot room so no need to walk back tom the hotel with kit. The bottom of the gondola is up a bit of a hill - it got longer as the week went on! The town has plenty of small bars and restaurants; some of the better ones are very small and a reservation is required. Mainly Italian cooking. We didn't use and paper money - everything was paid for on Apple Pay. There are some bars that only take cash so we learnt to check before ordering. We were still able to eat and drink out very much to suit our needs. The hotel spa was fantastic after a day's skiing. The pool was a bit cool, but we loved the various saunas, steam rooms and lovely hot showers, Nice and relaxing water beds to lie on and sleep, or read. Finally, we ordered the hotel breakfast pack as we had an early coach to the airport. I don't think we've had such a good send off - very welcome pack of food, including a lovely fresh bread ham/cheese roll, fruit, cereal bars, bottled water, etc. All in all we'd recommend this hotel. We loved it and can't wait to get back.